Nordson Medical, a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary of the role
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.
The Strategic Account Manager is responsible for providing a strategic approach to developing customer relationships while delivering processes and best practices to our largest and most valuable customers. This role owns our only strategic customers and ensures that all our strategic customers receive the highest possible return on investment and satisfaction from our suite of products and services.
Essential Job Duties and Responsibilities
Sales growth - Meets monthly, quarterly and annual assigned sales quotas for revenue growth and strategic objectives in assigned territory or assigned accounts.Strategic Account Management - Maps out Key Account organization and develops relationships with key decision makers to understand what is required to add value, win new business, and exceed expectations. Leads Nordson’s strategic objectives and account planning process for the Key accounts to include revenue targets and performance objectives.Is strong customer advocate and informs and educates Nordson Medical business units with what is required to win new business.Establishes consultative, productive, and professional relationships with customers in assigned territory and moves to an influencer’s role with key stakeholders and executives who occupy the primary buying position.Communicates Nordson Medical’s value proposition for both products and service and is a trusted advisor to the customer.Leads communication efforts between Accounts and Nordson Medical business units, establishing recurring calls, business reviews, and visits.Proactively assesses, clarifies, and validates customer/prospective customer needs on an on-going basis.Coordinates the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customer/prospect expectations.Provides customer feedback for product development representing the voice of the customer as needed.Supports the division with insight and analysis on market development and other strategies to drive profitable growthAttends trade shows as appropriate.Education and Experience Requirements
Bachelor's degree in engineering or business with demonstrable technical acumen. Master's degree in business administration is preferred.An ability to think critically and strategically while considering the needs of both the customer and company.Minimum of 10 years of proven successful work experience in medical device sales to OEMs and contract manufacturers.Skills and Abilities
Expert knowledge and application of strategic, tactical, and consultative selling principles in a complex sales environment.Strong analytical skills, including market strategy, customer requirements and success factors, and a value-based selling process.High level of drive and ability to influence and make things happen.Advanced communication skills, both verbal and written, with the ability to create impactful presentations.Negotiation, contracting, and problem-solving skills.Proven relationship building skills with demonstrated knowledge of territory development and customer retention (by phone and in person).Strong organization and planning skills with an attention to detail and accuracy.Must possess a thorough understanding of work related standards and regulations, including but not limited to Standard Operating Procedures (SOPs) and Quality System Regulations (QSRs), both US and international.Demonstrated proficiency utilizing the Web, MS Office, Salesforce, and/or other CRM tools.Travel Required
Estimated 75%
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Interested?
If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.
About Nordson Medical
At Nordson MEDICAL, you don't have to be a doctor to help save lives. We are the global expert in the design, development, and manufacturing of complex medical devices and component technologies. By joining our team today, you will help us bring innovative ideas to life. Nordson MEDICAL is a global team that works to create components for life-saving medical devices. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson MEDICAL. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.