Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:   

Design, build, and scale AI-native, metadata-driven front-end platforms that power highly composable UI components and workflows.Own front-end architecture end-to-end, emphasizing reusability, extensibility, performance, and long-term maintainability.Build high-quality, clean, and scalable code by enforcing best practices in component design, code reviews, testing, and documentation.Partner closely with product managers, designers, and backend engineers to translate complex requirements into intuitive, extensible user experiences.Develop UI systems that allow customers and internal teams to configure, extend, and customize behavior via metadata, schemas, and declarative models.Lead the design and implementation of new AI-integrated UI frameworks, while continuously improving the existing component ecosystem.Mentor engineers across teams and set technical direction for front-end engineering standards and platform evolution.Drive adoption of AI-assisted development workflows, including tooling, automation, and validation of AI-driven UI behaviors.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.10+ years of engineering experience, with deep expertise in front-end development and platform architecture.Advanced experience with modern JavaScript frameworks such as React, Angular, or Vue, with a strong preference for component-based, design-system-driven development.Strong experience designing or working with metadata-driven frameworks, declarative UI models, schema-based rendering, or configuration-driven platforms.Passion for the Web as a platform, including performance optimization, accessibility, and scalable UI architecture.Solid grounding in computer science fundamentals: data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations.Experience integrating AI into UI workflows, such as AI-assisted configuration, dynamic rendering, recommendations, or workflow automation.Working knowledge of Java or similar OO languages, and experience collaborating across full-stack or service-oriented architectures.Familiarity with automated testing frameworks (unit, integration, and UI testing) and CI/CD pipelines.Deep understanding of software quality principles, including reliability, observability, production readiness, and operational excellence.Proven ability to own technically complex initiatives, manage cross-team dependencies, and act as a functional or technical lead.Comfort with modern development tooling: IDEs, debuggers, profilers, source control, and Unix-based systems.Experience evaluating or validating AI-powered tools, datasets, model outputs, or inference consistency as part of product workflows.

 

FD21

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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