Intuit, the global technology platform dedicated to powering prosperity, is seeking a dynamic Senior Staff Product Manager to spearhead Customer Support strategy and execution within its Mailchimp brand. This role presents a key opportunity to enhance the support experience for millions of users, a critical component of the customer lifecycle and one of the biggest levers in customer retention.

The ideal candidate will be a driving force in defining and executing the product vision and strategy for Customer Support. This will involve a deep understanding of the Mailchimp platform and a passion for creating a seamless, intelligent, and effective support ecosystem. The Senior Staff Product Manager will be instrumental in identifying and prioritizing customer needs, leveraging data and AI to deliver proactive and scalable support solutions. This is not just about product features; it's about reimagining the entire customer support journey, encompassing live help, self-help, and critical moments of intervention, with the ultimate goal of making customer support a true differentiator for Mailchimp, particularly for SMB and mid-market businesses.