Job Summary
You will be foundational in growing existing clients as well as establishing new business - primarily through providing use-case specific product knowledge, tailored technical advice, and bespoke solutions. The individual will work on scoping new business, SaaS deployments, product expansion, and internal initiatives - enabling customers to organize, monetize, and report against their multi-faceted media sales strategies.Job Description
We seek an experienced, passionate, independent and highly motivated Client Solutions Engineer (CSE) based in our Sydney office to bring our technology to life each day, establishing and exemplifying best practices in technical scoping, product activation, and ongoing support. Acting as a key technical expert in the sales process and execution of varied media monetization strategies, Client Solution Engineers are a key part of the Global Client Services organization tasked with understanding and advising on client usage in support of the ever-evolving intersection of the global media ecosystem and software and services. With a heavy emphasis on client facing skills, this role communicates with prospects, customers and partners frequently, finding novel solutions to complex problems. Client Solutions Engineers are expected to draw upon their experience and creativity to ensure the success of our most demanding client initiatives, often addressing requirements which have never been asked before.
As a central figure in configuration design and product usage, this position is also tasked with developing and sharing best practices globally - ultimately standardizing proven solutions for the improvement of team performance and acting as a trusted partner both internally and externally.
Our Global Client Services philosophy is based on establishing long-standing client relationships formulated foremost on trust; and built upon sound technical expertise and guidance.
Core Responsibilities:
Ensure the technical execution of our most demanding client initiatives
Design, implement and document business and technical solutions for new client prospects, heavily predicated on the ability to translate business requirements directly from customers and prospects.
Understand and be able to speak to existing media monetization strategies of prospects and clients - Ultimately to deliver effective and elegant solutions to address identified needs or pain points.
Address major escalations and client-wide difficulties, assist in product use case expansions, and clarify appropriate resolution paths for new or unclear use cases
Act as a primary liaison between Account, Product, and Engineering teams for matters related to ongoing technical support.
Provide training to internal teams, and occasionally to our clients and partners
Provides timely, technical support and problem resolution for escalated field service questions from our Global Support team
Support multiple regional clients in a proactive manner, collaborating closely with regional account and revenue stakeholders
Requirements:
More than 2 years of experience in Adtech, MarTech or similar experience
Experience with end-to-end programmatic ad serving workflows, with an emphasis on sell side platforms and the latest protocols employed therein.
Experience in technical roles with heavy client facing presence
Proven track record on working independently from management with local and globally distributed teams
Strong communication skills – this position requires a significant amount of client interaction - ideating and explaining how our technology solves business problems. You should be able to do this well, to any audience; from developers to executives, in a way that both communicates value and achieves desired results.
Ability to independently set work priorities and manage one's time
Nice to Have Skills:
Working knowledge of web/mobile technologies, in particular HTTP and other Application Layer protocols
Working knowledge of standards set for by the IAB such as the
VAST/VMAP, Open RTB, etc
Working knowledge of streaming protocols (eg HLS, DASH) and the systems that employ them
Working knowledge of scripting and database languages; PHP, Python, Javascript, SQL, etc. NOTE: This is NOT a software development position.
Working knowledge of Data and BI platforms: Snowflake, BiqQuery, etc
Prior experience within a technical role somewhere within the programmatic video supply chain (with preference to SSP and Ad Serving)
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years