Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. **Job Description** Sprinklr is looking for an experienced Pre-Sales Solutions Consultant to partner with our Sales team for Central Europe. Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to create compelling solutions for customers. **Role:** + As a Senior Solutions Consultant, you will play a pivotal role in Sprinklr’s growth by supporting the sales cycle with deep product knowledge, strategic thinking, and client-centric solutioning. + You’ll work cross-functionally with our sales, product, and success teams to build trust with prospects and translate their goals into compelling solution strategies using Sprinklr’s Unified-CXM platform. + We’re looking for experienced professionals who are curious, collaborative, and motivated by driving customer success — and who want to be part of a diverse, inclusive team where your voice and ideas truly matter. **Who You Are and What Makes You Qualified** You thrive in cross-functional environments and are energized by engaging with enterprise customers to design impactful solutions that deliver measurable business outcomes. In this role, you will: + Partner with Account Executives and other internal stakeholders to understand customer challenges and goals + Lead and participate in client meetings to conduct in-depth discovery, uncovering current challenges, future objectives, and desired business outcomes + Leverage your creativity and business acumen to build compelling presentations, solution narratives, and articulate Sprinklr’s value proposition + Deliver high-impact platform demonstrations — both virtually and in person — that are tailored to each customer’s goals and requirements + Support in the creation of RFX responses and the execution of pilots and proof-of-concept engagements + Maintain product knowledge through ongoing training and up-to-date certifications, staying current with the Sprinklr platform and evolving customer needs + Provide strategic input to internal teams by translating customer insights into actionable feedback for Product and Marketing **What You Bring:** + 3–5+ years in SaaS, pre-sales, solutions consulting, or technical customer-facing roles, ideally in the CCaaS (Contact Center as a Service) space + A natural problem-solver with a strong sense of empathy and structured communication + Confident presenting to various audiences (business & technical), and adapting your style accordingly + Passionate about technology that improves human connection and customer engagement, including Omni-Channel Engagement (Voice & Digital), Conversational AI, Conversational Analytics, Case Management + A proven track record of success in designing or positioning solutions, and a strong willingness to deepen your expertise across the broader Customer Experience ecosystem — including Social, Marketing, and Research + Excellent verbal and written communication skills in both **German and English (C1/C2 level)** + A growth mindset, passion for innovation, and a commitment to continuous improvement **Why You'll Love Sprinklr:** We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. We’re excited that you’re interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form (https://forms.office.com/r/hzDnhjYCJf) .