Home (https://jobs.concentrix.com/) »Job Details **Senior Solution Architect-Customer Experience - CX Solutioning** Other Account Management Location United States Of America Language English Apply Now (https://cnx.wd1.myworkdayjobs.com/external\_global/job/USA-Work-at-Home/Senior-Solution-Architect-Customer-Experience---CX-Solutioning-Replacement\_R1680202/apply?1=1) **Summary** The Solution Architect position is a pre-sales role that is responsible for solutioning the professional services work required to create contact center automation solutions for clients. This role also acts as a consultant who performs in-depth discovery/due diligence sessions to uncover end user needs, automation opportunities, business case creation/justification, proposals, and ultimately content creation for contracts. **Description** **Essential Functions/Core Responsibilities** + Determines most appropriate solution in collaboration with Sales Rep and Sales Engineer, through participation in detailed discussions with clients, RFP/RFI documentation and/or other solution requests + Works collaboratively with the PS leaders and PS team to ensure the creation of a robust solution + Develops the solution approach along with the related estimated timeline, ROI models and presentation materials + Proactively identifies and resolves issues affecting the solution, timeline, and resources + Participates in discussions with Sales and Finance to evaluate pricing strategies and determine the ideal approach and approvals + Understands and escalates potential risk for all solution components and collaborates with the Solutions Director to identify potential risk abatement alternatives + Contributes to content for the creation of the scope of work document. + Facilities meetings to review pricing, staffing, timelines, contracts, and other presentation materials requiring agreement, as needed + Attends site visits in a variety of locations with Sales Rep and other key members + Performs research on customers/potential customers and/or vertical/industry to provide subject matter expert knowledge and identify opportunities to differentiate the Concentrix solution + Assists Sales Rep in gather the appropriate resources to adhere to Concentrix protections: Non-Disclosure Agreements, Deal Review, Legal, Security Risk/Controls, etc. + Continuous improvement of opportunity management process to enhance team's ability to become more efficient and deliver effective messaging **Candidate Profile** + Bachelor's Degree or 8+ year’s related experience in one or more of the following areas: Consulting, user centered design, voice/digital bot/channels, customer experience, industry vertical(s), contact center operations, cloud services, sales support, or marketing + Experience with bots, self-service applications, communication channels such as Voice (IVR), Messaging/Chat (Omni), user experience design and CX best practices + Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates + Advanced Microsoft Office skills (excel, power point, word, visio) + Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment + Demonstrated ability to take initiative and ownership with focus on continuous improvement + Strong customer service disposition and sense of professionalism + Solid understanding of the organization's business operations and industry. Demonstrated business acumen + Demonstrated ability to comprehend, analyze, and interpret