Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

We believe that transformation is not just about technology, it’s about people. Our teams are built on a foundation of collaboration, transparency, and continuous learning. As part of the ServiceNow and Network Operations community, you’ll be immersed in a culture that values:

Agility and Innovation: We embrace modern development practices, including Agile methodologies, iterative delivery, and the use of tools like GitHub and Azure Pipelines to accelerate impact

Operational Excellence: Our teams are deeply committed to improving operational efficiency through automation, data integrity, and proactive problem-solving

Purpose-Driven Work: Whether it’s supporting emergency device readiness or transforming change management, our work directly supports mission-critical operations that keep people connected

About the Role:
We are seeking a skilled and motivated Senior Software Engineering, with ServiceNow Application Developer experience, to join our Network Operations transformation initiative. This role will be instrumental in supporting the migration from legacy ticketing systems to AT&T’s enterprise ServiceNow platform. You will work closely with cross-functional teams to design, develop, and deploy scalable ServiceNow solutions that align with operational goals and compliance standards.

Key Roles and Responsibilities:

Develop and configure ServiceNow applications, modules, and workflows to support Network Operations use cases

Collaborate with stakeholders to gather requirements and translate them into technical solutions

Support the refactoring of legacy tools (e.g., AOTS-M, AOTS-TM, AOTS-CM) into standardized ServiceNow architecture

Ensure seamless integration of escalations, incident management, and case ticketing within the ServiceNow ecosystem

Participate in platform onboarding, scoped app development, and data ingestion processes

Maintain documentation and contribute to knowledge base articles and onboarding guides

Troubleshoot and resolve issues related to ServiceNow functionality and performance

Required Experience:

3-5 years’ experience; Technical Career Pathway (TCP) role

Required Qualifications:

3+ years of experience developing on the ServiceNow platform

Strong understanding of ITSM, CMDB, and Incident/Change/Problem Management modules

Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting

Desired Qualifications:

Experience with AT&T’s ServiceNow architecture or similar enterprise-scale implementations is a plus

Desired Education:

Bachelors of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; Developer nanodegree; or equivalent experience

Supervisory: No

Our Senior Software Engineering earns between $116,700 - $196,100 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to #transformdigital with us?  Apply now!

#LI-Onsite – Full-time office role

Weekly Hours:

40

Time Type:

Regular

Location:

Irving, Texas

Salary Range:

$116,700.00 - $196,100.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-71409-1 Date posted 06/20/2025