Kforce has a client that is seeking a Senior Software Engineer - Production Support in Merrimack, NH. Summary: In this role, you will apply your deep technical expertise across distributed and mainframe systems to ensure seamless operations of mission-critical applications that support our intermediary (clearing and custody) business. You will work closely with development, infrastructure, and business teams to drive incident resolution, root cause analysis, and continuous improvement initiatives. Your leadership will be instrumental in evolving our support practices, improving observability, and mentoring engineers in production excellence. Key Tasks: * Lead production support efforts for critical applications, ensuring high availability and performance * Drive resolution of complex incidents and conduct thorough root cause analysis to prevent recurrence * Collaborate with development and infrastructure teams to implement fixes, enhancements, and automation * Improve observability and monitoring practices to proactively detect and resolve issues * Guide and mentor engineers in production support best practices and operational excellence * Contribute to support readiness for new releases and platform changes * Champion continuous improvement initiatives to enhance system reliability and client experience