About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Summary of Primary Job Responsibilities: Collaborate with technology managers to gather and understand application and system requirements. Analyze business and technical requirements, define architecture, and delegate development tasks appropriately. Upgrade and enhance existing applications to meet evolving business needs. Develop detailed technical specifications and documentation. Write clean, scalable, and maintainable code for enterprise-grade applications. Review, debug, and optimize code to ensure high performance and adherence to best practices. Provide technical leadership, mentorship, and support to junior developers, including conducting code reviews and knowledge sharing sessions. Deploy functional and secure websites, software applications, and services. Draft and maintain technical documentation, including software operating procedures and release notes. Train and support junior staff, helping them grow technically and professionally. Track and manage project deliverables using appropriate tools and methodologies. Assist in the execution of quality assurance processes and help manage production releases. Monitor and report project/task progress, identifying risks, issues, and proposing solutions to management. Document, review, and obtain approval for all project changes; manage change implementation to ensure alignment with project goals. Provide ongoing production support and incident management, including on-call support, issue resolution, and documentation. Collaborate with cross-functional IT teams to enhance infrastructure and systems integration. Work closely with Business Analysts to ensure adherence to defined end-to-end processes and contribute to continuous process improvement. Partner with Compliance and Security teams to meet all relevant compliance and security standards.

 

 

Typical Qualifications:

Education & Experience:

BE / BTech in Computer Science or Information Technology preferred.  Will consider years of related work experience in lieu of.  5+ years progressive experience within an IT development organization(s) preferred. At least three years’ experience with a 24x7 development/support organization desired. 

Required (5 to 7 years)

Proficient in at least one front-end technology such as React.js, Angular, or Vue.js and including HTML & CSS Proficient in at least one back-end technology such as Node.js, .NET, or C#. Proficient with middleware tools such as REST APIs and web services Strong knowledge of RDBMS databases like MySQL, Oracle, or PostgreSQL. Familiarity with NoSQL databases such as MongoDB, Redis Experience with messaging queues like Apache Kafka, RabbitMQ, or similar. Ability to follow and enforce coding best practices, design patterns, and architectural standards. Strong in code reviews, providing constructive feedback, and mentoring junior developers Experience interfacing with & manipulating active directory attributes, Scripting – Python, PowerShel, lETL experience – SSIS, Azure Data Factory,Familiarity with Cloud platforms (Azure/AWS) is a plus.

 

Knowledge/Abilities:

Solid technical skills (contact center systems support, solutions architecture, software development knowledge, operating systems, networking, etc.) Skilled in UI/UX design & implementation, responsive design Excellent verbal and written communication skills. Must be vocal at meetings and present well. Critical to be able to define and complete tasks without being spoon-fed Ability to research and design solutions, document and relay requirements to the other developers Excellent problem-solving & escalation skills Must work well independently and in a team environment

 

Working Conditions:

Remote with periodic meetings at Foundever office. Preferable Working Hours: 3:00 PM-12:00 AM IST (24x7 development/support desired).

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