**About this role:** Wells Fargo is seeking a Senior Software Engineer to join our dynamic team and spearhead the transformational next generation Contact Center Solution. You will be working with cross functional teams to develop innovative, mission-critical, massively scalable solutions with best-in-class cloud technology and platforms that offer differentiated user experience to all our customers. **In this role, you will:** + Execute on complex technology Cloud initiatives including those that are companywide, with broad impact to external and internal customers. + Active contributor in developing cloud native microservices, and modern event driven, data lake and analytics solution, along with automating the provisioning of Azure/GCP (Google Cloud Platform) and hybrid Cloud Infrastructure using Infrastructure as a Code. + Adopt and champion standards and companywide best practices for engineering and large-scale technology solutions in all aspects such as design, development, automated testing, True CD, documentation of the Engineering and Non-functional requirement aspects of the Cloud platform. + Understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives. + Collaborate and consult with senior engineering managers, leads and architects to resolve technical issues and achieve goals. + Working in a globally distributed team to provide innovative and robust Cloud centric solutions. + Working closely with Product Team and Vendors to develop and deploy Cloud services to meet customer expectations. **Required Qualifications:** + 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education + 4+ years of experience with Node JS, JAVA, Spring Boot + 2+ years working with Cloud Platform (GCP, AWS, or Azure) + 2+ years of experience with Python + 1+ years of experience with GenAI **Desired Skills:** + 4+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs and business applications. Proven knowledge in one or more of the contact center sub domains such as: IVR/IVA, NLU/NLP, Real Time Omni channel Agent experience and customer journey, CX/AX experience optimization using AI/ML (Artificial Intelligence/ Machine Learning) + 2+ years of Deep Domain Driven Design experience with cloud native Microservices + 2+ years of real time low latency, front-end Web applications React, Redux, RXJS, Typescript, progressive Web Apps with responsive design with Rest APIs, real time eventing gRPC or Web Sockets using Micro front end architecture. + 2+ years of experience with automated testing frameworks for Unit testing for Java/Python and UI Micro services + 2+ years of hands-on experience with TrueCD, DevOps with Cucumber, Jenkins + 1+ years of experience with Playbooks, Vertex AI + Experience with Google Agent Development Kit + Experience working in Agile environment + Professional cloud certification on Azure/GCP or other cloud providers. + Full stack application development is a plus. **Job Address:** 194 S. Wood Ave, Iselin, NJ 2600 S Price Rd, CHANDLER, AZ 1525 West W T Harris Blvd, Charlotte, NC 401 Las Colinas Blvd W Bldg A, IRVING, TX 75039 This role is not eligible for VISA sponsorship. Hybrid schedule (3 days in office and 2 days remote) **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $100,000.00 - $196,000.00 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 17 Aug 2025 ***** **_Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-476644