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We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

Business: CTO Infrastructure

Principal responsibilities

Primary Responsibility is to support all WIFI severity incidents globally and provide expertise in resolution.Have Strong working knowledge of Wi-Fi infrastructure – Juniper/MIST would be preferred.Working with other IT teams including Incident Management during crisis and represent Connectivity.Working as part of a global NOC Team.Work with Incident Management and other support engineers to provide required inputs regarding Wi-Fi Incidents.Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.Drive down infrastructure service outages and repeat failures.Support Incident Management during Post Incident Reviews.Ensure global standards are set and adhered to.Work with Service Providers, ensuring contractual service is delivered and work with them on Continuous Improvement.Be willing to provide on-call support on a rotational basis – which is financially rewarded.