Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

Business: CTO Infrastructure

Principal responsibilities

Provide on-demand, personal 1-2-1 support for MD Premier.Provide advice and guidance on all IT matters, mobile telephony and video equipment.Build and supply devices to the VIP community, providing a smooth hand-over to ensure equipment meets the needs of the user.Provide IT support during board and MD Premier meetings.Act as a Point of contact for incidents and IT queries for VIP customers and act as conduit between customers and suppliers.Ensure that sufficient IT equipment is available for ministers for break fix and ministerial re-shuffles.Ensure first time fix for incidents wherever possible and make use of on-site supplier resource for that purpose and to ensure any complex issues are investigated and resolved swiftly.Research and test new IT equipment and processes that would benefit the customer, including bespoke processes for VIP customers.Provide a certain level of technical expertise and advices guidance for customers.Work in collaboration with other Technology teams to provide the highest level of service to our customers.Engage with Line Managers to appraise them of significant service issues.Capture and disseminate technical, operational and business information.Identify and implement improvements based on user feedback.Where appropriate ensure that services processes and systems comply with policies and legal requirements.