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We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

Business: Enterprise Technology L3

Principal responsibilities

Provide level 1 support to the production services. (e.g. Incident/batch/release management, request fulfillment, system DR)Monitor the healthiness of Production systems and recover the systems as quickly as possible when incidents occur.Analyze and trouble-shoot all kind of Production system issues.Participate in incident management and collaborate with the level 2 support to resolve the incident for all kind of system problems.Participate in system releases and post-release incident management and reporting.Analyze and resolve issues/requests from business users.Communicate with business users and production support managers to report system status.Document support procedures and system knowledge for knowledge management in a global scale.