Senior Services Leader for KSA (Saudi Nationals) **General Information** Req # WD00084784 Career area: Services Country/Region: Saudi Arabia State: Riyadh City: Riyadh Date: Wednesday, July 2, 2025 Working time: Full-time **Additional Locations** : * Saudi Arabia **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** Lenovo is opening a newly created leadership role responsible for end-to-end Service Delivery across KSA relating to break-fix support, covering PC, Infrastructure (ISG), and Phone (MBG) support. You will be the face of Lenovo’s Service Support in KSA and the primary point of contact within the region. This role has been established as part of our ambitious expansion plans. You will report directly to the Executive Director for EMEA Services Support and will have significant visibility and influence within the senior leadership team. As a strategic leader in a fast-growing market, you will bring a can-do, innovative mindset and collaborate across teams to drive results aligned with market priorities. **What will be your main responsibilities?** + Leadership & people management: Lead, inspire, and develop a high-performing local service delivery team. Provide clear direction, motivate, and coach team members, fostering a culture of accountability, collaboration, and continuous improvement. Manage BAU people management responsibilities including talent development, performance management, and succession planning. + Strategic service delivery ownership: Build and execute a comprehensive Service Delivery strategy tailored for the KSA market, ensuring operational excellence and consistently meeting/exceeding SLAs, customer experience targets, and cost objectives. + Stakeholder engagement & communication: Act as a trusted advisor and communicator at C-level, both internally with Lenovo’s senior leadership and externally with customers, partners, and vendors. Present operational updates, strategic plans, and improvement initiatives with clarity and confidence. + Customer & partner relationship management: Cultivate strong relationships with key customers and service partners, regularly engaging to drive service performance, resolve challenges, and identify growth opportunities. + Cross-functional collaboration: Partner effectively with the broader EMEA Service organization and other Lenovo functions (e.g., call center, logistics, sales, vendor management) to implement process improvements and enhance the end-to-end customer experience. + Performance monitoring & reporting: Lead regular performance reviews and Quarterly Business Reviews (QBRs) with market leaders and key stakeholders. Drive continuous improvement plans based on operational insights and customer feedback. + Service business development: Support business growth initiatives by identifying new service opportunities aligned with corporate expansion and Lenovo’s strategic objectives. **What do you bring?** + Proven senior management experience leading service delivery teams in KSA. + 5+ years’ service delivery experience with high-tech hardware (PCs, Infrastructure, Phones). + Strong knowledge of the KSA market and service partner ecosystem. + Excellent communication skills to engage confidently with C-level executives in Arabic and English. + Technical understanding of infrastructure products; phone support experience a plus. + Commercial mindset with experience managing budgets and driving growth. + Ability to lead teams and work collaboratively in a global matrix environment. **What Lenovo offers you:** + An international team with a high focus on Diversity + Employee Assistance Program, e.g., for psychological, legal & financial consultancy​ + You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio.​ + Access to an Internal E-learning Development Platform to enhance your skills + Mentorship program with a diverse network of leaders supporting your development + Medical Insurance + Housing Allowance + Employee Referral Bonus _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._ **Additional Locations** : * Saudi Arabia * Saudi Arabia **AI PROCESSING NOTICE** We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.