Remote- Maryland
Thales is hiring an experience Senior ServiceNow System Administrator and Developer is responsible for the strategic administration, configuration, support, and continuous improvement of the ServiceNow platform. This role plays a critical part in maintaining platform performance and stability by establishing a scalable operating model for patching, upgrades, and operational continuity.
The Senior Administrator serves as the primary point of contact for ServiceNow-related issues and initiatives, acting as a liaison between internal IT teams, stakeholders, and external vendors. They provide technical leadership, guidance, and escalation support to developers and business partners while ensuring solutions are secure, supportable, and aligned with enterprise architecture standards.
The role involves developing and reviewing complex architectures and technical solutions to meet business needs, with a focus on platform optimization, risk mitigation, and strategic toolset investment decisions. The administrator also contributes to governance, performance monitoring, integration health, and long-term platform scalability, while participating in a 24x7x365 on-call rotation.
Key Areas of Responsibility
Configure ServiceNow to meet the requirement(s) defined by business at regularly scheduled intervals (i.e., weekly, monthly)
Obtain and validate business requirements with core stakeholders and transform those to functional requirements, acceptance criteria and other critical operational and contextual details
Assess, estimate and measure the level of effort (hours, days, weeks) individual units or work or projects
Build workflow diagrams and architectural specifications that detail the proposed solution(s) to proposed improvements in ServiceNow
Identify changes that have the potential to introduce risk including but not limited to; exposure of personally identifiable information (PII), database performance issues, or integration degradations/inaccuracies
Independently update tasks and share updates with relevant stakeholders where applicable at regular intervals and on an as needed basis
Document operational procedures and work instructions associated with administration tasks activities that are related to supporting users of the platform as required
Pro-actively identify opportunities and propose solutions to create a better customer (internal or external) experience from interactions with customers, internal team members, or ServiceNow staff/community members
Prioritize multiple tasks against their changing priority quickly and decisively based on deadlines while keeping key stakeholders informed of the changes
Act as an escalation point to internal or external customers
Identify and socialize requirements with 3rd parties and manage the resource(s) effectively and efficiently when required
Identify, implement, and maintain a series of key performance indicators that minimize the potential for integrations or other operational activities from impacting normal operations
Monitor key performance indicators for the tools platform to minimize the potential for disruptions or degradations and act as the escalation point to propose and implement changes to resolve issues or implement changes to the integrations
Pro-actively identifying issues that may introduce or exacerbate current/known issues
Schedule and manage the upgrade of ServiceNow
Administer the domains associated with the tools by acquiring additional domains and managing existing domains
Provide recommendations to director and c-level management regarding architectural choices and investments into 100K+ tool selection(s)
Participate in a 24x7x365 on-call rotation
Minimum Requirements
Bachelors degree in Computer Scient, Information Technology, or Information Systems or equivalent work experience
3+ Years System Administration in ServiceNow
2+ years development experience in ServiceNow; preferably in CSM or ITSM modules. development experience with API and Web Services and working with Databases (e.g., Oracle) in an operational or development capacity
5+ years of experience within an IT organization in a product support or development capacity
Experience upgrading, cloning, and moving updates sets in a ServiceNow environment
Working knowledge of programming languages including but not limited to HTML and JavaScript
Familiarity with JavaScript, JSON, AJAX, CSS, XHTML and XML and web service integrations using REST, SOAP, etc.
LDAP/Active Directory knowledgeExperience building, maintaining, and establishing best practices for customer relationship management solutions and their integrations
Experience as a website administration managing domain registration, certification, and related configuration tasks
Create and deliver presentations or demonstrations to peers, executives and others to collaborate and obtain feedback
Strong business analysis skills with the capacity to listen, take notes, and engage in conversation simultaneously
If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.
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This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for Employers).We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.
The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between
Total Target Cash (TTC) 86,212.50 - 165,795.90 USD AnnualThis reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.
(For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point)
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
•Company paid holidays and Paid Time Off
•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program