Role Description We are seeking a Senior ServiceNow Engineer to lead the design, building, and maintenance of Dropbox's enterprise service management platform. This role is responsible for building advanced workflows, impementing complex integrations, and expanding capabilities across our IT Service Management platform. and related modules (HR, Procurement, Legal, etc.) As a Senior ServiceNow Engineer on our Corporate Engineering team, you will develop configurations, customizations, and integrations to support critical business needs, while collaborating with service owners, architects, and business partners. This role involves not only hands-on development but also mentoring junior engineers, shaping platform standards, and influencing architectural direction.The ideal candidate has hands-on experience with ServiceNow development, a strong foundation in IT Service Lifecycle (ITIL) processes, and the ability to work independently while collaborating across teams. Responsibilities Design, implement, and optimize advanced workflows, business rules, UI components, and automation across ServiceNowLead configuration and customization efforts, including integrations with third-party systems, enterprise applications, and external toolsOwn technical design decisions and oversee configuration and customization efforts, ensuring best practices, scalability, and securityPartner with enterprise architects and business stakeholders to define and deliver high-impact ServiceNow solutionsMentor and support junior engineers through code reviews, technical guidance, and knowledge sharingProvide expert-level troubleshooting and serve as the escalation point for complex ServiceNow issuesDrive adoption of new ServiceNow features such as AI-driven capabilities, UI Builder, and low-code tools to modernize enterprise workflowsDefine and maintain platform governance, development standards, and documentation Requirements Bachelor’s degree in Computer Science, IT, Engineering, or equivalent professional experience 7+ years of hands-on experience with ServiceNow platform development, administration, and configurationStrong collaboration and leadership skills, with the ability to influence platform direction and partner effectively across teamsAdvanced proficiency in JavaScript, ServiceNow scripting, and deep understanding of ITIL processes and best practicesExpert knowledge of ServiceNow modules including Service Catalog, Incident, Change, Knowledge, Workflow, and Orchestration, with strong experience in ITAM and at least one additional enterprise module (HR, ITOM, or similar)Proven track record of delivering enterprise integrations (SSO, SAML, LDAP, MID Server, Workday, and other enterprise applications)Ability to design and implement scalable automation solutions, leveraging AI/ML features such as Now Assist to improve business processes Preferred Qualifications Experience leading large-scale ServiceNow deployments in global enterprisesHands-on experience with HR, Finance, Procurement or Legal ServiceNow modulesFamiliarity with Now Assist or AI-driven automation features in ServiceNowStrong knowledge of Jira or other enterprise task management toolsServiceNow certifications (CAD, CIS, or equivalent) Company Description Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you. Team Description The Dropbox Corporate IT Engineering Team provides information technology strategy, systems, and services that enable business success. We test and implement new tools to help Dropboxers work confidently, move fast, and scale effortlessly in a Virtual First environment. As the connective tissue to our company, we source, build, and implement technology solutions that empower and simplify work while meeting the enterprise-level standards Dropboxers expect from a global technology company. Our team combines technical expertise with strategic thinking, creating the foundation for collaboration, creation, and growth. If you're passionate about using technology to shape the future of enterprise solutions, join our Corporate IT Engineering team. Areas of work include Technical Programs, Salesforce Development, IT Infrastructure, Security Operations, Collaboration Tools, Cloud Engineering, Site Reliability Engineering, Enterprise Architecture, Full Stack Development, and Business Systems Analysis. Benefits Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:  Medical, Dental & Vision allowance* Retirement, Critical Illness, Life & Income Protection allowance* Business Travel Protection: Travel medical and accident insurance Flexible PTO/Paid Time Off policy in addition to statutory holidays, allowing you time to unplug, unwind, and refresh Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more Parental benefits including: Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support Mental health and wellness benefits Additional benefits details are available upon request. *Where group plans are not available, allowances may be provided Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. See our AI philosophy. Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.