The Senior ServiceNow Developer will play a key role in designing, developing, and implementing high-quality solutions on the ServiceNow platform. This role requires deep technical expertise in ServiceNow development, strong understanding of platform architecture, and hands-on experience working with modules such as ITSM, ITOM Visibility, CMDB, Hardware Asset Management (HAM), and GRC/IRM. The ideal candidate will partner with cross-functional stakeholders to transform business requirements into robust, scalable, and secure ServiceNow applications.
**This position is located in Tysons Corner, VA. Candidates must be willing to work on-site in Tysons Corner, VA 4 days a week**
Platform Development & Configuration
. Design, develop, and implement custom applications, workflows, UI policies, business rules, client scripts, and integrations on the ServiceNow platform.
. Configure and customize core modules including ITSM, ITOM Visibility, CMDB, HAM, and GRC/IRM.
. Build and maintain data models, transform maps, and discovery patterns to ensure accurate and reliable CMDB and service mapping.
. Develop automation strategies using Flow Designer, IntegrationHub, scheduled jobs, and orchestration capabilities.
Solution Architecture & Best Practices
. Evaluate business requirements and translate them into high-quality technical solutions aligned with industry and platform best practices.
. Ensure platform scalability, maintainability, and adherence to governance standards.
. Conduct code reviews and enforce development standards across the ServiceNow ecosystem.
Integrations & API Development
. Design and implement APIs/integrations with external systems using REST, SOAP, MID Servers, and IntegrationHub spokes.
. Troubleshoot integration issues, optimize performance, and ensure secure data exchange.
CMDB & ITOM Expertise
. Enhance CMDB data quality using discovery, service mapping, and reconciliation rules.
. Configure ITOM Visibility components including Discovery, Service Mapping, Event Management (optional if applicable).
. Work with stakeholders to maintain CMDB governance, lifecycle management, and audit readiness.
GRC/IRM & HAM Support
. Implement and customize GRC/IRM modules such as policy & compliance, risk management, and audit management.
. Configure Hardware Asset Management (HAM) lifecycles, normalization, reconciliation, and asset workflows.
Collaboration & Stakeholder Engagement
. Work closely with product owners, process owners, architects, and business teams to refine requirements and deliver impactful solutions.
. Provide mentoring and technical guidance to junior developers and administrators.
. Participate in Agile ceremonies, s
. Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
. 5+ years of hands-on ServiceNow development experience.
. Strong proficiency in JavaScript, Glide API, Jelly, AngularJS, UI Builder, and Flow Designer.
. Experience with at least 3–4 major modules, including ITSM, ITOM Visibility, CMDB, HAM, and GRC/IRM or CAM.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 - $176,300.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs
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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.