Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

About the Team:

The Global Technology Service Management function is a new team charted with designing, implementing and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.

Job Description:

The Senior ServiceNow Data Architect is responsible for defining an architectural vision and solution that supports the strategic outcomes of our Service Management function. Key responsibilities include defining the target operating environment, designing for client resiliency, assisting with solution design, and defining non-functional requirements. Job expectations include working with stakeholders and service providers aligned to the Business' strategic objectives, evaluating the impact of strategic design decisions, and contributing to the architecture roadmap.

Position Summary:

Design & Architecture:

Design scalable, secure, and high-performing data models that are aligned to ServiceNow platform and industry data requirementsCollaborate with platform architecture, business and partner teams to understand business requirements and translate them into data architecture solutionsDevelop data strategies for integrating ServiceNow with other enterprise systems and databases for the purposes of sourcing data and consuming data from ServiceNowDesign data governance policies, including data quality, data security, and compliance standardsDesign and implement reporting strategy for meeting operational, business and regulatory requirements using ServiceNow, data warehouses and reporting platforms

Data Modeling:

Design logical and physical data models for ServiceNow applications and modules, ensuring alignment with industry leading practicesOptimize data structures for efficient storage, retrieval, and reportingPublish and maintain data model documentation and library for consumption by integration partners and various service management processes

Data Integration & ETL:

Design and implement ETL (Extract, Transform, Load) processes for integrating ServiceNow with third-party applications, databases, and systemsEnsure smooth data flow and ensure that data integration processes are efficient and maintainable

Reporting & Analytics:

Collaborate with data analysts and business intelligence teams to define reporting requirements and design data models that support actionable insightsCreate dashboards, reports, and analytical views using ServiceNow's reporting tools and third-party toolsDevelop reporting strategy to provide visibility of data flow from sourcing to consumption including frequency, mapping, transformation and translation of data elements

Collaboration & Stakeholder Management:

Work closely with developers, project managers, business analysts, and other IT teams to ensure alignment and successful delivery of data-driven solutionsProvide expert guidance on data-related issues and ensure that ServiceNow data architecture supports long-term business goals

Performance & Optimization:

Continuously monitor data architecture performance and provide recommendations for optimizationDevelop and implement process to detect data variances and implement corrective actionsResolve data-related issues and troubleshoot performance bottlenecks within the ServiceNow platform

Responsibilities:

Works across the business, operations and technology to create the solution intent and architectural vision for complex solutions and prioritize functional and non-functional requirements into a technology backlog to enable the technology roadmap and functionality to support evolving capabilities and servicesContributes to the creation of the architecture roadmap of defined domains (Business, Application, Data, and Technology) in support of the product roadmap and the development of best practices including standardized templatesClarifies the architecture, assists with system design to support implementation, and provides solution options to resolve any architectural impedimentsFacilitates solution driven discussions, leads the design of complex architectures, and finds creative solutions through knowledge of domain, practical experiments, and proof of concepts while ensuring architecture is flexible, modular, and adaptableEducates team members on the technology practices, standardization strategies, and best practices to create innovative solutionsSupports the team as needed to select the technology stack required for solutions and helps select preferred technology productsPerforms design and code reviews to ensure all non-functional requirements are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)

Required Qualifications:5-8 years of experience in data architecture, with at least 3-5 years of hands-on experience specifically with ServiceNowStrong experience in data modeling, database design, and management of data systemsProficient in ServiceNow data schema and architecture, including tables, fields, and relationshipsExpertise in ServiceNow IntegrationHub, REST, SOAP APIs, and other integration toolsSolid knowledge of relational databases (e.g., MySQL, MS SQL) and NoSQL databases.Experience with enterprise data warehouse, reporting and visualization solutions (e.g. Snowflake, Teradata, Tableau)Familiarity with ServiceNow modules like ITSM, ITOM, and HR Service DeliveryStrong understanding of data governance, data privacy, and security protocolsStrong knowledge of data quality, correctness and completeness related metrics and controlsKnowledge of industry best practices for data management and integrationExcellent problem-solving and analytical abilities to troubleshoot data issues and implement effective solutionsStrong verbal and written communication skills, with the ability to work effectively with both technical and non-technical stakeholdersAbility to lead and mentor junior team members

Desired Qualifications:

ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) certificationsExperience with ServiceNow Performance Analytics or other BI/analytics platformsFamiliarity with Agile/Scrum development methodologies

Skills:

Analytical ThinkingArchitectureResult OrientationSolution DesignTechnical Strategy DevelopmentApplication DevelopmentCollaborationData ManagementDevOps PracticesRisk ManagementAgile PracticesAutomationInfluenceSolution Delivery ProcessTest Engineering

Shift:

1st shift (United States of America)

Hours Per Week: 

40