Novo Nordisk Global Business Services (GBS) India

 

Department: Commercial-DD&IT GBS Bangalore, India

 

Are you passionate about IT service management and ready to take on a challenging role in a global organisation? Do you have a strong background in ITIL processes and the ability to collaborate across functions? If so, we invite you to join our team as a Service Manager and play a key role in shaping the future of IT service delivery at Novo Nordisk. Apply Now!

 

The Position
As a Senior Service Manager, you will be responsible for the activities below:

Oversee service management for all commercial applications, establishing a managed services framework. Ensure delivery and governance of ITIL processes, including change, problem, and knowledge management. Own service quality, enforce governance, drive process excellence, and oversee vendor operations. Lead the Change Advisory Board (CAB), ensuring proper evaluation and approval of changes. Serve as the gatekeeper for change management, ensuring strict adherence to ITIL performance standards, while driving automation and innovation across ITIL processes. Collaborate with global stakeholders and manage partnerships with vendors and service managers. Participate in audit preparation and act as a point of contact for audit-related activities.

 

Qualifications
To succeed in this role, you have: 

Bachelor’s degree in computer science, Business, or a related field. Master’s Degree is good to have.  Leverage over 14 years of professional experience, including 8+ years driving impactful IT Service Management initiatives. Operate effectively within Agile environments, with familiarity in SAFe Agile considered an asset. Proven expertise in ITIL processes, with a strong focus on change management and audit readiness. Preferred experience in problem and knowledge management. Demonstrated ability to define and manage processes for enterprise-scale applications deployed across multiple geographies, ensuring effective cross-cultural collaboration and operational consistency. Proven leader with a sharp eye for results—guiding teams to success in fast-paced, high-impact environments. A proactive approach to embedding security best practices into DevOps processes.

 

About the Department
You will be part of the Commercial DD&IT GBS team within Novo Nordisk’s global Digital, Data & IT (DD&IT) unit, based in Bangalore, India. Our team consists of approximately 145 highly skilled professionals who work closely with Commercial stakeholders in a dynamic and matrixed organisation with a global footprint. We foster a collaborative and innovative atmosphere, where your expertise will have a significant impact on our digital journey.

 

Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination, and a constant curiosity. For over 100 years, this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect, and a willingness to go beyond what we know delivers extraordinary results.

 

Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).

 

Deadline
18 August 2025.

 

Disclaimer
It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

 

We’re not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.