JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As a Service Manager, you will be responsible for ensuring the seamless delivery of data centre services to clients, maintaining high standards of operational excellence, and driving continuous improvement in service performance. You will act as the primary point of contact for clients, overseeing service level agreements (SLAs), managing vendor relationships, and ensuring compliance with industry standards and JLL’s best practices.

Key Responsibilities:

Service Delivery & Operational Excellence

Oversee the end-to-end delivery of data centre services, ensuring adherence to SLAs, KPIs, and contractual obligations.

Monitor and report on service performance, identifying areas for improvement and implementing corrective actions.

Ensure operational processes align with industry standards (e.g., Uptime Institute, ISO 27001, ITIL) and JLL’s policies.

Client & Stakeholder Management

Serve as the primary liaison between clients, internal teams, and third-party vendors to resolve issues and escalate critical matters.

Conduct regular client meetings to review performance, address concerns, and align on strategic objectives.

Foster strong relationships with stakeholders to enhance client satisfaction and retention.

Vendor & Contract Management

Manage relationships with suppliers, contractors, and technology partners to ensure service quality and cost efficiency.

Oversee contract compliance, including scope, deliverables, and financial terms.

Risk & Compliance

Proactively identify and mitigate risks related to service delivery, security, and business continuity.

Ensure compliance with health, safety, and environmental regulations in data centre operations.

Continuous Improvement

Drive initiatives to optimize service delivery, reduce costs, and enhance operational efficiency.

Implement best practices and innovative solutions to meet evolving client and industry demands.

Desired or preferred experience and technical skills:

Bachelor’s degree in engineering, IT, Business Management, or a related field.

Minimum of 5+ years in data centre operations, IT service management, or facilities management. Proven track record in managing SLAs, vendor relationships, and client-facing roles.

Familiarity with data centre infrastructure (power, cooling, networking) and ITIL frameworks.

ITIL, PMP, CDCP, or similar certifications are a plus.

Strong leadership, problem-solving, and communication skills.

Ability to work under pressure in a 24/7 operational environment.

Proficiency in data centre management tools and reporting software.

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.