Senior Service Engineer
Trane Technologies
At Trane Technologies™ and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We are a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**What’s in it for you:**
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it **is** our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Trane is excited to offer an opportunity for a skilled and dedicated professional to join our team as a **Service Technician (Chillers & HVAC)** . In this critical customer-facing role, you will:
1. **Support Mission-Critical HVAC Operations** • Commission and service chillers and HVAC systems, ensuring safe and efficient operation.
2. **Grow Your Technical Expertise** • Work on advanced chiller systems, troubleshoot faults, and contribute to continuous improvement initiatives.
3. **Strengthen Customer Relationships** • Engage with customers through scheduled follow-ups, issue resolution, and quality service delivery.
4. **Collaborate with a High-Performing Team** • Work closely with your Service Coordinator, Manager, and field team to ensure smooth operations and timely service.
5. **Drive Performance & Quality** • Deliver high-quality service, ensure safety compliance, and contribute to operational excellence.
**Thrive at work and at home:**
• Inclusive Wellbeing Program supporting physical, emotional, financial, and social wellbeing.
• Learning and development programs, including education and certification reimbursement.
• A sense of belonging through Employee Resource Groups.
• Eight hours of paid volunteer time annually to give back to your community.
• Helping Hands Fund to support employees experiencing unforeseen financial hardships.
**Where is the work:**
Chennai
**What will you do:**
As a Service Technician, you will be responsible for the commissioning, servicing, troubleshooting, and customer support of chiller and HVAC systems. Responsibilities include:
• Commissioning of chillers and HVAC systems.
• Repairing all types of HVAC equipment.
• Conducting customer follow-ups and attending scheduled meetings.
• Supporting team coordination with the Service Coordinator for movement planning, parts arrangements, and resource needs.
• Conducting weekly team meetings covering safety, site audits, and backlog status.
• Updating the Service Manager and Coordinator with monthly plans and progress.
• Handling service and commissioning of all models of chillers and low-side equipment as per company guidelines.
• Performing timely PPM for chillers aligned with company SOP.
• Conducting RCA for failures and sharing details with the Quality team and FFL.
• Ensuring strict adherence to EHS guidelines.
• Managing customer service requirements and ensuring timely resolution.
• Generating leads during service interactions.
• Ensuring high-quality job execution and timely completion of assigned service tasks.
• Submitting daily reports to the office and ASM.
• Sharing service reports with the Deployer along with parts requirements.
• Maintaining a valid 4-wheeler/2-wheeler driving license.
• Ensuring adherence to all safety and vehicle audit requirements.
• Applying hands-on experience in chiller installation, warranty, and AMC services.
• Using MS Office, email, and basic internet applications effectively for reporting and documentation.
**What you will bring: (Skills & Competencies)**
• Solid technical understanding of chillers and HVAC systems.
• Strong troubleshooting abilities and hands-on service expertise.
• Ability to manage customer interactions professionally.
• Familiarity with EHS compliance and safety processes.
• Capability to prepare reports, conduct RCA, and follow SOPs.
• Basic operational knowledge of MS Office, email, and internet tools.
• Ability to work independently and as part of a coordinated team.
**Qualification:**
• Minimum: Graduation/Diploma/ITI in Mechanical, R&AC, Electrical, or Electronics.
• Experience: Minimum 5+ years of on-site experience working on chillers.
• Strong technical knowledge of chiller systems and HVAC service practices.
**Equal Employment Opportunity:**
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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