Job Description

Danfoss is looking for a Senior Service Engineer who will be responsible for leading the Danfoss Drives regional competence center to provide high level technical support remotely or on the field, where required. The competence center is the interface between the global product teams and local technical support teams (across the Asia-Pacific region) to respond to technical questions regarding Danfoss Drive products and applications. The role accelerates development of service capabilities in the Asia-Pacific region (APR) for Danfoss and Danfoss’ service channels which helps us to differentiate from our competition.

To succeed in this position, you need to be customer, service and solution minded. It will also be important to have a high level of technical know-how of Danfoss Drives and applications.

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following. 

Lead the regional competence center and maintain the required KPIs for response to technical cases Provide field service technical support to countries within APR, if necessary Plan and prioritize technical support requests Ensure the successful outcome of service together with all internal and external stakeholders Establish and maintain a good business relationship with all relevant stakeholders Continuous development of technical know-how, new technology trends, new products and product features Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

Bachelor’s degree / polytechnic graduate in electrical / mechatronics / automation engineering Minimum 3 years of relevant working experience High technical knowledge and troubleshooting skills on drive products and applications Willingness to travel across APR to provide hands-on technical support Ability to build relationships and trust across product and technical support teams in different countries Strong verbal and written communication skills in English Experience in working for matrix management, cross-functional collaboration Employee Benefits

We are excited to offer you the following benefits with your employment:

Bonus systemPaid vacationFlexible working hoursPossibility to work remotelyPension planPersonal insuranceCommunication packageOpportunity to join Employee Resource GroupsState of the art virtual work environmentEmployee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.