Senior Service Engineer Requisition ID: 44656 Job Location(s): Seoul, KR Employment Type: Full Time Segment: Danfoss Power Electronics and Drives Seg Job Function: Sales Work Location Type: Hybrid **Job Description** Danfoss is looking for a **Senior Service Engineer** who will be responsible for leading the **Danfoss Drives** regional competence center to provide high level technical support remotely or on the field, where required. The competence center is the interface between the global product teams and local technical support teams (across the Asia-Pacific region) to respond to technical questions regarding Danfoss Drive products and applications. The role accelerates development of service capabilities in the Asia-Pacific region (APR) for Danfoss and Danfoss’ service channels which helps us to differentiate from our competition. To succeed in this position, you need to be customer, service and solution minded. It will also be important to have a high level of technical know-how of Danfoss Drives and applications. **Job Responsibilities** Responsibilities for this position include, but are not limited to, the following. + Lead the regional competence center and maintain the required KPIs for response to technical cases + Provide field service technical support to countries within APR, if necessary + Plan and prioritize technical support requests + Ensure the successful outcome of service together with all internal and external stakeholders + Establish and maintain a good business relationship with all relevant stakeholders + Continuous development of technical know-how, new technology trends, new products and product features **Background & Skills** At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. The ideal candidate possesses these skills. + Bachelor’s degree / polytechnic graduate in electrical / mechatronics / automation engineering + Minimum 3 years of relevant working experience + High technical knowledge and troubleshooting skills on drive products and applications + Willingness to travel across APR to provide hands-on technical support + Ability to build relationships and trust across product and technical support teams in different countries + Strong verbal and written communication skills in English + Experience in working for matrix management, cross-functional collaboration **Employee Benefits** We are excited to offer you the following benefits with your employment: + Bonus system + Paid vacation + Flexible working hours + Possibility to work remotely + Pension plan + Personal insurance + Communication package + Opportunity to join Employee Resource Groups + State of the art virtual work environment + Employee Referral Program This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.