This sustainable manufacturing company is seeking a Senior Help Desk Technician / Technical Support Specialist to join their IT support team. The role involves managing tickets across all levels (L1–L3/4), troubleshooting network connectivity issues, and supporting O365 applications (Teams, Outlook, Excel). Daily tasks include new user setups, password resets, Active Directory management, and imaging technology for devices, primarily Windows systems with occasional Mac support. Beyond reactive support, this position plays a strategic role in enhancing asset management processes & hardware refresh projects. The ideal candidate combines strong technical troubleshooting skills with excellent customer service, prioritization abilities, and a proactive approach to process improvement.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.