**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** As a SOAR Security Engineer, you will be responsible for assisting with the deployment, and maintenance of the Security Orchestration Automation & Response (SOAR) solution within a 24x7x365 federal security operation. The SOAR Engineer will analyze our client’s business requirements / systems /networks and translate those specifications into a SOAR design and playbooks that provide an efficient and effective SOAR solution within a federal cloud environment. This position will be forward facing to the client and internal teams to determine the proper configurations and support mechanisms to properly support automation and requirements. It is important to have good communication skills and the ability to work singularly and as a part of a team. * Respond to user-reported issues in adherence to established Service Level Agreements * Triage customer reported issues and respond to them via ticketing system, phone or remote sessions * Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise * Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix * Provide timely feedback into the development process on customer-reported product problems * Document actions to effectively communicate information internally and to customers * Facilitate root cause investigations and manage the implementation of corrective and preventative measures **Required technical and professional expertise** · DoD Approved 8570 cert. REQUIRED · 4+ years of SOAR Engineering / administration experience · 3+ years of management of SOAR within a Federal environment · Understanding of enterprise environments, specifically cloud-based and hybrid cloud environments. • Knowledge of security frameworks including such as MITRE ATT&CK, OWASP, & NIST. · Hands-on troubleshooting, analysis, and technical expertise to resolve incidents and/or service requests. Ability to obtain and maintain a security clearance from the US federal government. **Preferred technical and professional experience** * Minimum 5+ years of relevant experience in network or security products * Able to troubleshoot and be a problem solver with analytical proficiency in Linux * Strong hands on scripting skills - Javascript OR Python OR Powershell * Must have knowledge on Security Technologies - Firewalls, Endpoint prevention, SIEM, Vulnerability management tools * Excellent customer service skills * Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations Engineer in Cybersecurit IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.