Job Description

What is the opportunity?

The Personal and Commercial Banking arms of RBC continue to deliver the best in-class customer experience by equipping our advisors with the very latest technology and processes in the industry.  We have partnered with Salesforce to build out our next generation CRM Advisor Platform, the cornerstone of this critical transformational program.  Together, we’re aiming to take a giant leap towards our goal of becoming a digitally enabled relationship bank.

Of course, the journey would not be possible without world class talent.  We’re searching for a Scrum Master to lead one of our Agile squads in the CRM & Advisor Technologies group. You’ll be joining a diverse and inclusive agile lab delivering solutions on Salesforce’s Financial Services Cloud and Lighting platform part of an Agile Program. Here within the lab, we’re employing the latest in technology and Scaled Agile practices to help bring to life the CRM Advisor Platform of the future, here at RBC.

What will you do?

Promote and drive adoption of Agile Methodologies and Agile Mindset (Drive Business Value, Deliver in Iterations, Collaboration)

Remove impediments to deliver outcomes and results through proactive management of external dependencies, critical thinking/problem solving, and development of new solutions or approaches to ongoing challenges

Navigate and identify shared IT services required by the team in the delivery of its objectives. Facilitate discussion leading to collective decision-making, goal setting and conflict resolution within the team

Continuously seek to improve team performance by promoting joint accountability for results and solving productivity issues. Facilitate and engage in business analysis, user experience and technical conversations across platforms and multiple levels of influence

Work in a Scaled Agile Program and collaborate with other scrum masters and squads to work collectively and deliver capabilities on the next generation CRM Advisor Platform

Communicate cross functionally, ensuring transparency of progress and outcomes. Report team progress and accomplishment up and across. Facilitate status updates (including project financials and running concurrent Agile projects in a fast-paced work environment), product demos and retrospectives

What do you need to succeed? Must-have

5+ years of experience as a Scrum Master – where Scrum principles, practices and theory were diligently applied

Certified Scrum Master/Agile Practitioner

Ability to listen, communicate clearly, concisely with confidence and demonstrate ability to influence others

Ability to coach teams and individuals in regards to their Agile practices and the ability to advise groups of people how to best organize themselves in order to achieve a goal

Project/Program delivery in Agile environment (medium-to-large scale initiatives) using influence to facilitate to outcomes

Ability to apply well documented Agile techniques (User Stories, Burndown techniques, Acceptance Test Driven Development, Continuous testing, etc.); SAFe and/or Scaled Agile experience is an asset

Able to effectively prioritize own workload and focus across many streams of work

Nice-to-have

Strong IT delivery background, preferably in development or systems analysis

Experience and/or knowledge with Test Automation tools and approaches

Salesforce certifications

Banking experience

 What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Opportunities to do challenging work

Access to a variety of job opportunities across business and geographies

#TechPJ

#Ll-POST

Job Skills

Coaching Others, Conflict Management, Facilitation, Personal Initiative, Results-Oriented, Scaled Agile Framework (SAFe), Scrum (Agile), Software Development Life Cycle (SDLC), Staying Focused, Teamwork

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-08-05

Application Deadline:

2025-08-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.