Senior Salesforce Technical Architect
NTT America, Inc.
**Job Description: Salesforce Technical Architect**
**Overview**
We are seeking an experienced **Salesforce Technical Architect** with deep expertise across **Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud** . The ideal candidate will be a hands-on technical leader who can architect scalable, secure, and high-performing multi-cloud solutions while aligning technology decisions with business goals. This role requires a strong combination of architectural excellence, cross-cloud knowledge, integration strategy, and stakeholder engagement.
**Key Responsibilities**
**Architectural Leadership**
+ Design and deliver **end-to-end Salesforce multi-cloud solutions** , integrating Sales, Service, Marketing, and Experience Clouds.
+ Define scalable architecture frameworks, integration patterns, and data models aligned with enterprise standards.
+ Provide technical leadership across the full project lifecycle, including discovery, design, development, testing, and deployment.
+ Oversee solution integrity and ensure adherence to Salesforce best practices, governance standards, and platform guidelines.
+ Lead technical workshops, define solution roadmaps, and drive architectural decision-making.
**Technical Expertise & Solution Design**
+ Architect secure, scalable integrations using **REST, SOAP, Bulk APIs** , Mulesoft, and other middleware platforms.
+ Optimize system performance, manage **governor limits** , and ensure design scalability.
+ Define and implement **security models** , including role hierarchy, sharing rules, SSO, OAuth, and data protection strategies.
+ Guide DevOps processes including **CI/CD pipeline setup** , release strategy, environment planning, and automated testing.
+ Collaborate closely with development teams, providing guidance on technical implementation and code quality.
**Business Alignment & Stakeholder Management**
+ Partner with business leaders to translate marketing, sales, and service requirements into robust technical solutions.
+ Ensure solutions meet compliance standards such as **GDPR** and **CCPA** .
+ Drive stakeholder discussions, facilitate decision-making, and create high-quality architectural documentation.
+ Contribute to long-term Salesforce roadmap planning and enterprise architecture alignment.
**Required Skills & Experience**
+ **12+ years** of Salesforce experience with demonstrated multi-cloud expertise.
+ Proven experience designing and implementing complex enterprise-scale Salesforce architectures.
+ Strong knowledge of **data modeling** , **API strategy** , **integration patterns** , and **security architecture** .
+ Hands-on experience with **Marketing Cloud** , including journeys, automation, and personalization strategies.
+ Strong understanding of Experience Cloud architecture, user management, and external identity.
+ Familiarity with **DevOps practices** , CI/CD tools, version control, and release orchestration.
+ Excellent communication, documentation, and stakeholder engagement skills.
**Certifications (Required or Preferred)**
+ **Salesforce Certified Application Architect** (required)
+ **Salesforce Certified System Architect** (required)
+ **Salesforce Certified Technical Architect (CTA)** (preferred)
+ Additional certifications in Sales, Service, Marketing, or Experience Cloud are a plus.
**Preferred Attributes**
+ Ability to mentor technical teams and enforce best practices.
+ Strong analytical and problem-solving skills.
+ Experience in agile environments and large enterprise transformation programs.
+ Passion for innovation and continuous improvement.
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