The Opportunity

Reporting to the Product Owner – Plasma Donor & Marketing Customer Relationship Platform you will work directly with the project team and internal customers gathering requirements to investigate, design and/or implement Salesforce Platform and Mulesoft features for the plasma business. You will analyze and optimize business processes by anticipating requirements, identifying areas for improvement, and delivering effective solutions. This includes active leadership in Agile ceremonies such as sprint planning, daily stand-ups, retrospectives, and reviews to ensure continuous alignment with evolving business needs and iterative delivery of value. You will collaborate with project managers to oversee projects, develop project plans, and prioritize the projects based on our needs and requirements. You will lead iterative delivery by leveraging a suite of productivity, communication, and analysis tools—including JIRA, Confluence, Git, Google Analytics, Microsoft Teams, and Microsoft Office (Word, PowerPoint, Excel). This role demands a self-motivated and detail-oriented professional who champions transparency and drives team collaboration. You will be instrumental in fostering open communication and accountability to ensure the consistent and efficient delivery of value through well-orchestrated releases. This is a hybrid role, which offers a combination of an onsite and remote work schedule. #LI-hybrid  

The Role

Develop and Enhance Salesforce and Mulesoft Platform

Facilitate Agile ceremonies and manage the development backlog to support iterative delivery.

Lead requirements gathering, analysis, and documentation for Salesforce and Mulesoft solutions.

Collaborate with cross-functional teams to design, implement, and optimize business processes.

Translate functional requirements into user stories and technical specifications.

Coordinate release management, including sandbox-to-production deployments.

Support testing efforts, including regression and user acceptance testing (UAT).

Create dashboards and reports to support data-driven decision-making.

Partner with architects, developers, and stakeholders to ensure successful solution delivery.

Develop training materials and support end-user enablement.

Drive continuous improvement through process redesign and stakeholder engagement.

Training & Communication

Clearly communicate the outcomes of requirements analysis to stakeholders.

Develop and maintain training materials, including decks, for processes and services as needed.

Collaborate with team members on Salesforce and Mulesoft release updates, including issue tracking and resolution.

Share innovative ideas and contribute to a culture of continuous improvement within the team.

Provide timely support for user-submitted tickets and inquiries.

Monitor user adoption and implement strategies to drive continuous improvement.

Operational Excellence & Leadership

Ensure adherence to quality and change control standards through thorough documentation and review.

Lead discovery and sprint orchestration, maintaining clear and organized Confluence documentation.

Create, prioritize, and manage user stories to align with release planning and business value delivery.

Translate complex technical concepts into clear, actionable insights for diverse stakeholders.

Evaluate features and enhancements by assessing risks, dependencies, and value impact.

Conduct user research and testing to validate assumptions and refine solutions.

Continuously assess and recommend improvements to tools, methods, and processes to enhance team efficiency.

Champion a culture of transparency and accountability.

Your Skills and Experience

Required Education and Certifications:

Bachelor's degree with a preferred focus in Information Technology, Computer Science, or related field or equivalent combination of education and experience.

Salesforce Administrator or Business Analyst certification preferred.

Mulesoft Certified Developer a plus.

PMI certification a plus.

Required Experience:

3–5 years of experience as a Scrum Master in Agile environments, preferably within Salesforce and/or Mulesoft ecosystems.

Proven experience facilitating Agile ceremonies: sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog grooming.

Strong background in Salesforce (e.g., Health Cloud, Service Cloud, Marketing Cloud, Data Cloud) and Mulesoft integration projects.

Experience working as a Business Analyst, including:

Requirements elicitation and documentation

User story creation and backlog management

Stakeholder communication and alignment

Proficiency with Agile and DevOps tools such as JIRA, Confluence, and Git.

Familiarity with release management and iterative delivery practices.

Strong communication and interpersonal skills to drive collaboration across cross-functional teams.

Ability to challenge assumptions, ask the right questions, and push for clarity and alignment.

Experience with user acceptance testing (UAT) and supporting deployment cycles.

Experience in life sciences, healthcare, or regulated industries.

Preferred Experience

Familiarity with DevOps practices and CI/CD pipelines.

Background in change management and driving adoption of new tools or processes.

Exposure to database design, middleware architecture, and API integrations.

Experience managing remote or distributed teams.

Project management experience.

Our Benefits

CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.

Please take the time to review our benefits site to see what’s available to you as a CSL employee.

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.

Do work that matters at CSL Behring!