Job Title: SR. Sales Support Specialist / SR. Customer Operations Specialist

Job Description

The Sr Sales Support Specialist / Sr Customer Operations Specialist leads a high energy, analytical, and process-oriented sales operations function that supports the entire order-to-cash lifecycle. This role oversees the backbone of the sales organization, ensuring that from the moment a customer places an order to the time payment is collected, every step is accurate, efficient, and supported by best-in-class customer service. You will support and guide a team responsible for day-to-day order management and account management, while also driving strategic process improvements using Power BI insights and cross-functional collaboration across Sales, Supply Chain, Warehouse, Finance, and Logistics.

Responsibilities

Assist in overseeing the full Order-to-Cash (O2C) cycle, ensuring accuracy in order entry, pricing, and fulfillment for a high volume of customer orders.Partner closely with Supply Chain and Warehouse teams to monitor stock levels, manage back orders, and provide realistic and timely ETAs to the sales team.Serve as the escalation point for complex order issues, including shipping discrepancies, credit holds, and other exceptions that impact customer satisfaction or revenue recognition.Identify bottlenecks and pain points in the sales-to-delivery pipeline and implement automated or streamlined solutions to improve speed, accuracy, and efficiency.Develop, document, and maintain standardized procedures and process documentation for all sales support activities to ensure consistency, scalability, and clear handoffs between teams.Build and maintain Power BI dashboards to track key performance indicators such as order cycle time, fill rates, and on-time shipment (OTS) metrics.Prepare and assist with weekly and monthly sales reporting, using Power BI and Excel to provide meaningful insights and performance updates to leadership.Analyze sales and operations data to identify gaps, trends, and risks, and recommend practical, data-driven solutions to improve service levels and operational performance.Collaborate closely with Finance (Accounts Receivable) to resolve billing issues, credit holds, and other friction points that impact cash collection and customer experience.Work with Logistics and Sales teams to proactively address delivery issues, coordinate resolutions, and communicate updates to internal stakeholders and customers.Ensure the team delivers best-in-class service to key accounts through proactive communication, strong oversight of orders, and timely issue resolution.Support and mentor team members in day-to-day order management and account management activities, reinforcing process discipline and continuous improvement.Maintain a strong understanding of how orders flow through the business, including the financial implications of revenue recognition and front-end order processes, and apply this knowledge to daily decision-making.Use advanced Excel skills (including VLOOKUP and pivot tables) to analyze order, pricing, and fulfillment data and support accurate reporting and forecasting.Contribute to a fast-paced, high-volume environment by effectively prioritizing tasks, adapting to shifting priorities, and maintaining a high standard of accuracy and service.

Essential Skills

At least 5+ years of experience in Sales Operations, Customer Success, or Supply Chain, with a minimum of 1–2 years in a sr or lead role.Demonstrated experience managing or supporting the full Order-to-Cash (O2C) cycle, including order entry, pricing, fulfillment, and coordination with Finance.Strong proficiency with Power BI, including building and maintaining dashboards and reports to track operational KPIs.Hands-on experience with ERP systems, preferably QAD, and the ability to navigate and use ERP data to support order management and reporting.Advanced Excel skills, including VLOOKUP, pivot tables, and data analysis to support reporting, trend identification, and process improvement.Deep understanding of how orders flow through the business, including the financial implications of revenue recognition and front-end order processes.Proven ability to thrive in a fast-paced, high-volume environment where priorities shift quickly and deadlines are tight.Experience in order management, order entry, and order processing with a strong focus on accuracy, timeliness, and customer satisfaction.Back ground in accounting concepts related to Order to Cash, journal entries, pricing, and revenue impact.Strong customer service orientation with experience in sales support and customer support for internal and external stakeholders.Ability to collaborate effectively with cross-functional teams including Sales, Supply Chain, Warehouse, Logistics, and Finance.Excellent analytical, problem-solving, and critical thinking skills to identify gaps, diagnose root causes, and propose actionable solutions.Clear and professional communication skills, both written and verbal, to interact with key accounts and internal teams.

Additional Skills & Qualifications

Experience working in or with supply chain and warehouse operations, including inventory monitoring and back-order management.Familiarity with key metrics such as order cycle time, fill rates, and on-time shipment (OTS) and how they impact customer satisfaction and business performance.Back ground in process documentation and the creation of standard operating procedures for sales support and order management functions.Comfort working with high levels of data and using reporting tools to support continuous improvement initiatives.Ability to act as an escalation point and handle complex or sensitive customer issues with professionalism and urgency.Strong organizational skills and attention to detail to manage multiple priorities and ensure accuracy across all order and account activities.Experience in a manufacturing or product-based environment, particularly where coordination between production, distribution, and sales is critical.Adaptability and resilience in a direct, fast-paced, and dynamic environment.Interest in contributing to an inclusive workplace culture that values diversity, equity, and inclusion across all aspects of employment.

Work Environment

This role is based at the corporate headquarters in West Chester, PA and sits within the Sales Operations group. The position follows a hybrid schedule with an expectation of three days onsite—Monday, Tuesday, and Wednesday—and two days working remotely each week. The environment reflects a blue-collar, traditional manufacturing culture that operates at a fast pace and values direct, clear communication and a dynamic, hands-on approach to work. The company designs and manufactures portable fans and heaters and operates multiple manufacturing facilities and distribution centers across the United States and Canada, as well as sourcing select products internationally. You will work closely with teams that manage production, warehousing, logistics, and finance, using tools such as ERP systems, Power BI, and Excel on a daily basis. The workplace is pet-friendly and allows dogs onsite, contributing to a relaxed and welcoming atmosphere alongside the high energy operational pace. The organization is committed to diversity, equity, and inclusion and emphasizes fair recruitment, training, compensation, and promotion practices for all employees.

Job Type & Location

This is a Contract to Hire position based out of West Chester, PA.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in West Chester,PA.

Application Deadline

This position is anticipated to close on May 4, 2026.

\n

\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

\n\n