Senior Sales Support Specialist
Emerson
**Essential Job Functions / Responsibilities:**
**Job Function** **Duties**
Part Creation
+ Initiate part number creation and extension form after order received, getting details from factory and trade compliance loading in Oracle and Implementing the idea in the system
+ Technical product description according to prior agreement with engineering / product management
+ Part number creation in due time in cooperation with Supply Chain / Engineering / Product Management
+ Administration / Management of new item requests
Pricing Activities
+ Pull detailed reports from Oracle and Excel
+ Utilize pricing models to analyze data and implement prices on products not currently populated in Oracle ERP system
+ Work with cross-functional teams to develop pricing on active quote and order components
Archiving
+ Facilitates archiving of all documents and RFQ’s in our electronic database (OCM)
CRM Knowledge
+ Registers and assigns to the respective Team Queue all RFQ’s and Support Requests from customers in a timely manner
+ Maintains an updated CRM database by adding new customers and contacts as needed
Lead Time Support Request
+ Manage lead time support requests educating the customers where to get the information and providing responses with the lead time requested
Business Process Support
+ Supports with maintenance of Power Bi dashboards and daily reports for other Teams such as Order Entry, Customer Care and Sales KPIs
+ Tester for business process implementation or improvements such as BTAB and CRM developments/enhancements
Flexibility
+ Depending on urgent inquires, prioritize business needs to ensure that inboxes and requests are addressed on a timely matter
**Professional Degree Requirements (i.e., Engineering, Business Admin, etc.):**
+ **i** **Experience Requirements (Years / Type of prior responsibilities or experience / Industry, etc.)** :
+ Minimum 1 years’ experience in a similar role within the industrial space
+ Effective communication, negotiation, and influencing skills
**Traits & Skills ((i.e., Analytical capacity, computer capacity, risk taking, introversion/extroversion, confidence, reasoning):**
+ Effectively work across company departments to produce quick results to resolve customer claims
+ Ability to multi-task and manage competing priorities
+ Self-starting and action oriented
+ Ability to comprehend technical details/technical literacy
**Requisition ID** : 25023366
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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