We are seeking an experienced Program Manager to lead lead operations strategy and execution for our US and Canada. This role will manage end-to-end lead operations processes, drive cross-functional collaboration with offshore teams in India, and deliver data-driven insights to optimize lead quality and conversion rates.

Key Responsibilities
-Support the lead identification, enrichment, qualification, and distribution process for US and CA markets
-Assist with lead assignment workflows across Account Representatives in multiple verticals (Hardlines, Softlines, Consumables, SOLO, SJO, and Canada teams)
-Establish and maintain SOPs for lead processing workflows and quality standards
-Contribute to improvement efforts aimed at increasing lead acceptance rates and lead-to-opportunity conversion
Cross-Functional Collaboration
-Partner closely with offshore operations teams in India to ensure seamless execution of back-end lead processing operations
-Act as a point of contact between US/CA sales teams and India-based operations teams
-Participate in regular communication with stakeholders across time zones
-Coordinate with Selection Monitoring and other partner teams to optimize lead generation sources
Reporting & Analytics
-Support quarterly planning efforts for lead operations initiatives
Identify opportunities to improve and streamline lead processing workflows
Assist with transition planning for new lead sources and operational changes
Help drive adoption of new tools, processes, and best practices across the team

Key job responsibilities
Data-Driven Decision Making: Ability to analyze metrics, identify trends, and make evidence-based recommendations
Cross-Cultural Collaboration: Experience managing relationships and workflows with international teams
Process Optimization: Track record of improving operational efficiency and quality metrics
Stakeholder Management: Excellent communication skills with ability to influence across all organizational levels
Project Management: Strong organizational skills with ability to manage multiple priorities simultaneously

About the team
You'll join the Sales LeadOps team within the NSR 3P Organization, supporting Amazon's North America Direct Sales recruitment efforts. Our mission is to deliver high-quality Customer Recognized Brand (CRB) leads to help Account Representatives achieve their launch and GMS goals through standardized, automated, and data-driven processes.

Amazon Leadership Principles Applied to This Role
Customer Obsession: Focus on delivering high-quality leads that help Account Representatives succeed
Ownership: Take end-to-end responsibility for lead operations performance
Invent and Simplify: Continuously improve processes and eliminate inefficiencies
Dive Deep: Analyze data to understand root causes and drive meaningful improvements
Deliver Results: Meet and exceed operational targets while maintaining quality standards