Qatar Airways have embarked on an exciting transformation journey to change how we interact with our customers.

Based in Frankfurt, Germany you will provide 5 star services to Qatar Airways internal and external customers. Act as a Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems and Sales Administration, Your role will be to ensure that activities are completed in a timely and efficient matter.

Accountabilities:

Adhere to standard operating procedures for sales operations functions established to ensure alignment to QR's global sales/sales operations principles.Act as a product knowledge expert for trade support tasks, supporting with reservations, ticketing, FFP, oneWorld, beyond business and corporate queries.Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.Maintain and generate reports as required by reporting Line Manager.Be the primary person in following up with customers and trade partners on enquiries and requests.