Job Title:

Senior Sales Manager

Job Description

The Manager II, B2B Sales oversees teams that support complex accounts to drive revenue growth and manage performance through customer success and revenue retention activities. They lead a sales team, focusing on developing team members through coaching and training while building strong relationships with clients and addressing their complex needs. This role requires quick thinking, excellent customer service skills, and the ability to manage change, including overseeing lower-level managers.

Responsibilities:

Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfactionProvide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-dateBe an enabler to remove roadblocks and help team to resolve challenges to support sales opportunitiesMonitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team membersAnalyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territoriesStay current on developments in client services and within the market and ensure the team is informed on the latest trends and market directionBe a point of escalation for our clients and respond promptly to any issuesMaintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developedWork with client contact on reporting and forecastingEnsure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)Work with internal functional resources and external partners to develop a coaching platformCoordinate team incentives and Sales Performance Incentive FundsPartner and build business relationships with all partners to ensure customer expectations are metWork with teams and management to improve sales processes and achieve a positive customer experienceLead team to buying/renewal process to achieve greater client satisfaction

Requirements:

5+ years proven work experience in a sales leadership role in a multinational environment4+ years of experience in the technology sales industryExperience in a BPO environment preferredA passion for customer experience and driving team resultsExperience in operations and strategy buildingExcellent people management, leadership and coaching skillsA record of developing and retaining great employeesExperience maximizing revenue through best practicesExperience in Microsoft programs like Word, Outlook and PowerPointExperience working with Salesforce.com or similar CRMExperience finding solutions as a manager

Location:

COL Bogota - Cra. 15 #77-50

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time

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