As a Senior Representative - Inside Sales, you will interact with existing customers to increase sales of the Company's products and/or services. You will obtain, create, and and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will own a book of larger, more complex accounts and is proficient in all aspects of the inside sales process will a focus on proactive selling techniques to add business or expand current book of accounts.  You will also collaborate with outside sales to ensure goals are being met. 

Responsibilities:

Meets and exceeds performance measurements based on volume budgets, profitability, penetration, efficiency objectives.  Constant monitoring of and communication to customers regarding their orders status, shipment planning, documentation and scheduling  Close communication with our distribution center & logistic partners regarding shipment planning, creation of customs documents etc. Establish active communication and engagement with sales representatives to ensure that orders are processed promptly  Order Entry in SAP, Open Order Management including resolving stock availability, pricing etc. issues  Subsequent handling of the actual returns, replacement & FOC Orders.  Generation of daily/monthly sales report Develops strong business relationships in growing existing accounts, prospects for opportunities within account base. Owns, qualifies, and develops opportunities passed from marketing, outside sales, national accounts. Keeps abreast of new products and acquires and shares competitive knowledge. Reports industry trends, competitive pricing and customer feedback to management. May function as the lead for other ISRs with respect to processes, systems, customers, etc.

Qualifications:

Bachelor’s degree preferred Requires in-depth knowledge and experience in Sales and Sales Administration (4-5 years) Ability to take action in solving problems while exhibiting judgment and realistic understanding of issues Ability to solve difficult and sometimes moderately complex problems; takes a new perspective using existing solutions and identifies key barriers/core problems and applies problem-solving skills to resolve Ability to manage time wisely and adjust priorities as needed  Experience with MS office suite, especially excel  Experience with SAP ERP and/or a similar ERP system is highly preferred

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