Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking - Relationship Service Management

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our team as Senior Relationship Service Manager.

Principal responsibilities

Steer various transformation projects and streamlining initiatives for Relationship Management Department to create capacity for growth. Identify, plan, and execute continuous process improvements opportunities in collaboration with other teams where needed.

Collaborate across business and operations to deliver collective goals for the operation model transformation of Relationship Service Team in line with strategic priorities.

Represent Relationship Management Department to provide user requirements and consolidate user feedback to ensure smooth roll out of various platforms and systems.

Organize briefings to Relationship Management Department to share new initiatives, workflow and findings.

Review end to end lending process to improve operation efficiency and better protect the Bank from potential credit and operation risk.

Provide centralized governance support through tracking and monitoring of the service delivery against relevant operational standards, resource level indicators, goals, targets and controls.

Provide centralized management support including reporting, information consolidation, management information abstract and ad-hoc tasks.

Assist the Head of RSM proactively in achieving business objectives, provide training to junior staff and effectively managing staff performance.

Undertake all required activities and projects as directed by line manager in support of the development of Wholesale Banking.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking - Relationship Service Management

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our team as Senior Relationship Service Manager.

Principal responsibilities

Steer various transformation projects and streamlining initiatives for Relationship Management Department to create capacity for growth. Identify, plan, and execute continuous process improvements opportunities in collaboration with other teams where needed.

Collaborate across business and operations to deliver collective goals for the operation model transformation of Relationship Service Team in line with strategic priorities.

Represent Relationship Management Department to provide user requirements and consolidate user feedback to ensure smooth roll out of various platforms and systems.

Organize briefings to Relationship Management Department to share new initiatives, workflow and findings.

Review end to end lending process to improve operation efficiency and better protect the Bank from potential credit and operation risk.

Provide centralized governance support through tracking and monitoring of the service delivery against relevant operational standards, resource level indicators, goals, targets and controls.

Provide centralized management support including reporting, information consolidation, management information abstract and ad-hoc tasks.

Assist the Head of RSM proactively in achieving business objectives, provide training to junior staff and effectively managing staff performance.

Undertake all required activities and projects as directed by line manager in support of the development of Wholesale Banking.

University degree in Business Administration, Finance, Accounting, Economics, Risk Management, Statistics or Quantitative Analysis.

Proven experience in relationship management support, credit service, preferably in banking or financial institutions.

Demonstrate understanding of Wholesale Customers' product and services requirement, lending process control and knowledge about bank’s internal operations, business structure, stakeholders and teams.

Ability to interact and build relationship with business stakeholders at different levels.

Keen attention to details and strong analytical skills, project management experience is plus.

Able to work under pressure to catch tight timeline and adapt to changes in business preferred.

Fluency in Cantonese, Mandarin and English

Strong PC user with good MS Office or Excel skills.

Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

University degree in Business Administration, Finance, Accounting, Economics, Risk Management, Statistics or Quantitative Analysis.

Proven experience in relationship management support, credit service, preferably in banking or financial institutions.

Demonstrate understanding of Wholesale Customers' product and services requirement, lending process control and knowledge about bank’s internal operations, business structure, stakeholders and teams.

Ability to interact and build relationship with business stakeholders at different levels.

Keen attention to details and strong analytical skills, project management experience is plus.

Able to work under pressure to catch tight timeline and adapt to changes in business preferred.

Fluency in Cantonese, Mandarin and English

Strong PC user with good MS Office or Excel skills.

Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited