Job Title:                   Senior Relationship Manager - UK

Industry:                    Banking

Location:                     United Kingdom

Job Purpose

The Senior Relationship Manager will be responsible for developing, managing, and retaining a portfolio of high-net-worth clients, building long-term relationships that drive sustained revenue growth. The role involves providing tailored banking, lending, and wealth management solutions, ensuring clients receive high-quality, compliant, and holistic financial advice.

Key Responsibilities

Client Acquisition and Relationship Management

Originate new business through referrals, networking, and partnerships across relevant markets and sectors. Build, manage, and retain a portfolio of affluent and high-net-worth clients, ensuring exceptional client satisfaction and long-term loyalty. Maintain regular, proactive engagement with clients to understand evolving financial needs and provide suitable solutions. Collaborate with internal teams and external partners to deliver a seamless, end-to-end client experience. Develop cross-selling opportunities by working closely with other business units across the organisation.

Business Development and Financial Solutions

Achieve targets for new client acquisition, assets under management, and revenue generation. Deliver innovative, client-centric financial solutions across banking, lending, deposits, credit, and FX products. Identify wealth and tax planning opportunities, referring clients to appropriate wealth planning, fiduciary, and estate planning partners. Offer investment solutions including discretionary and advisory portfolio management through internal or partner-managed services.

Sales and Performance Management

Achieve and exceed business targets while maintaining strong cost discipline and risk control. Lead strategic initiatives to strengthen the client proposition and enhance overall business performance. Monitor the credit and risk exposure within the client portfolio and ensure adherence to internal limits. Identify new commercial opportunities and implement initiatives that enhance client experience and profitability.

Governance and Risk Management

Ensure all activities comply with UK regulatory standards including FCA and PRA requirements. Maintain high standards of client due diligence (CDD), Know Your Customer (KYC), and Treating Customers Fairly (TCF). Ensure effective documentation, client record-keeping, and portfolio review processes Support a culture of compliance, integrity, and accountability across all business activities.

Client Experience

Promote a client-centric culture focused on exceptional service delivery. Ensure clients receive timely, transparent, and professional advice aligned with their financial objectives. Leverage digital and relationship-based channels to enhance client engagement and accessibility.

Internal Collaboration

Work closely with internal teams, product specialists, and management to deliver comprehensive financial solutions. Support business development initiatives and participate in change and transformation programmes that enhance client service delivery.

Skills and Experience

Minimum of 5 years’ experience in a similar role within banking, private banking, or wealth management. Strong relationship management skills with the ability to handle the complex financial needs of high-net-worth clients. Demonstrated experience in client acquisition, portfolio management, and cross-functional collaboration. Deep understanding of UK financial and regulatory requirements, including FCA conduct standards. Proven ability to identify and deliver tailored financial and investment solutions. Excellent communication, presentation, and interpersonal skills. Strong organisational discipline with the ability to manage multiple priorities effectively. Entrepreneurial mindset combined with a collaborative and team-oriented approach.

Qualifications

Bachelor’s degree in Finance, Business, Economics, or a related discipline. Relevant professional qualifications (e.g., CISI, CFA, or equivalent) and FCA certification where applicable.