JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overall Role

The Senior Receptionist serves as the professional face of our organization and the first ambassador of our client's culture, creating exceptional workplace experiences from the moment guests and visitors arrive. This position plays a pivotal role in delivering polished first impressions that reflect our client's dynamic, professional environment while supporting the Site Lead in executing operational excellence and the broader human experience strategy at the client workplace.

Operating in a boutique professional office environment, the Senior Receptionist provides personalized, high-touch service that meets the elevated standards expected in a sophisticated corporate setting. As a senior member of the site team, this role carries additional responsibility for operational oversight and serves as the Site Lead's deputy, providing backfill coverage and leadership support during the Site Lead's absence.

Duties & ResponsibilitiesGuest & Visitor Experience

Provide exceptional first impressions through warm, professional, and polished greetings to all visitors, clients, and employees

Manage visitor registration, security protocols, and escort procedures while maintaining a welcoming atmosphere

Coordinate visitor logistics including meeting room assignments and refreshment services

Handle incoming calls with professionalism and efficiency, routing inquiries appropriately

Provide appropriate hospitality for VIP visitors and senior executives according to client protocols

Maintain awareness of company activities and communicate relevant information to visitors professionally

Exercise discretion and confidentiality when handling sensitive information and high-profile visitors

Mentor and guide Junior Receptionist in delivering consistent service standards

Workplace Atmosphere & Engagement

Serve as a professional ambassador of the company's culture, maintaining positive energy and approachability

Proactively engage with employees, acknowledging personal milestones, work anniversaries, and achievements

Create moments of positive impact through personalized interactions and professional courtesy

Act as information hub for upcoming events and workplace activities

Assist Site Lead in collecting employee feedback on F&B services and workplace satisfaction through informal interactions and formal surveys

Lead by example in demonstrating exceptional service standards for the reception team

Site Operations & Operational Leadership

Conduct thorough physical checks of Front-of-House (FOH) spaces to ensure the space is well-maintained, cleaned and ready for the business day

Utilize workplace technology platforms effectively

Create and track facilities management tickets for maintenance issues

Monitor and follow up on service requests until resolution

Support preventive maintenance programs through timely issue reporting

Coordinate vendor access and sign-in for service providers including maintenance, cleaning, and delivery personnel

Monitor pantry inventory levels and report restocking needs to Site Lead

Serve as Site Lead's deputy and provide backfill coverage during Site Lead's absence (annual leave, medical leave, or other planned absences)

Assume responsibility for general day-to-day operational oversight when acting as Site Lead including: Vendor coordination and performance monitoring Issue escalation and resolution Team coordination and daily briefings Client communication and stakeholder liaison Emergency response coordination Operational decision-making within delegated authority

Support Site Lead with administrative tasks including reporting, vendor invoice verification, and operational documentation

Participate in operational planning meetings and contribute to continuous improvement initiatives

Food & Beverage Service Support

Support daily breakfast service coordination including monitoring setup, quality checks, and clearing in collaboration with catering partner (8:30am-10:00am)

Coordinate with barista service to ensure coffee quality standards and timely service delivery throughout the day

Assist with coffee/beverage service quality monitoring and restocking as needed

Support pantry team with presentation and quality monitoring of daily fresh fruit service

Ensure F&B service areas maintain professional presentation standards throughout the day

Report F&B service issues or quality concerns to Site Lead promptly

When acting as Site Lead, oversee F&B vendor performance and address service issues decisively

Event & Celebration Support

Assist with event setup and coordination for company gatherings and celebrations

Support registration and check-in processes for company events

Coordinate lobby decorations for seasonal celebrations, company events, and special occasions

Anticipate client needs to create memorable experiences

Provide outstanding customer service and support memorable events that exceed client expectations

Lead event coordination in Site Lead's absence, ensuring seamless execution

Mail Management

Receive and process incoming mail and parcels

Notify recipients of arrivals and manage secure storage

Arrange courier services and manage outgoing parcels

Maintain accurate logs of deliveries and shipments

Conference Room & Meeting Support

Proactively manage meeting room bookings through workplace management systems

Resolve scheduling conflicts and optimize space utilization

Perform daily conference room checks and report maintenance issues

Coordinate with IT and facilities teams to ensure seamless meeting operations

Support meeting setup including technology, catering arrangements, and materials preparation when required

Ensure meeting rooms are properly reset and maintained between bookings

Provide guidance to Junior Receptionist on meeting support best practices

Team Coordination & Leadership Support

Provide leadership and guidance to Junior Receptionist, ensuring consistent service delivery standards

Support onboarding and training of new reception team members

Coordinate daily task allocation and prioritization across reception team

Act as primary point of contact for operational queries in Site Lead's absence

Maintain operational continuity and team morale during leadership transitions

Candidate SpecificationExperience

Minimum 3-5 years of reception or customer service experience, with demonstrated progression to senior/supervisory level

3+ years' experience in Hospitality and/or Tourism sector or related professional area (Preferably experience in airlines and hotel industry)

Experience in corporate office environment required, particularly financial services or professional services sectors

Proven experience supporting high-profile management teams (e.g., C-suite executives & VIP visitors) is essential

Prior experience managing meeting room services is an advantage

Familiarity with workplace management systems advantageous

Experience in a leadership, supervisory, or team coordination role strongly preferred

Demonstrated ability to manage operational responsibilities independently

Skills Required

Excellent verbal and written communication skills

Exceptional attention to detail and organizational abilities

Strong multi-tasking capabilities with ability to prioritize effectively

Proficiency in MS Office Suite

Customer service orientation with ability to anticipate needs

Proven ability to work independently and exercise sound judgment in decision-making

Leadership and mentoring skills to guide junior team members

Professional judgment in handling confidential and sensitive information

Coordination skills for F&B service delivery and quality monitoring

Problem-solving skills and ability to manage operational issues proactively

Strong stakeholder management and communication skills

Personal Attributes

Professional, courteous, and cooperative demeanor with polished presentation

Confident, friendly, and engaging personality balanced with appropriate discretion

Discreet and trustworthy in handling confidential information (essential for financial services environment)

Adaptable and open to innovative workplace practices

Strong drive to deliver exceptional service experiences

Cultural awareness and sensitivity to diverse stakeholders

Proactive problem-solving mindset

Resilient and composed under pressure

Natural leadership presence and ability to inspire confidence in team members and stakeholders

Mature judgment and emotional intelligence

Strong sense of ownership and accountability

Additional Requirements

Ability to maintain composure in busy, fast-paced environment

Flexibility to support various workplace initiatives and events

Understanding of health and safety protocols

Willingness to learn and adopt new technologies and processes

Ability and willingness to provide backfill coverage for Site Lead during planned and unplanned absences

Capacity to manage general operations on the ground and make operational decisions within delegated authority

Standard working hours: Monday to Friday, 8:00am-5:00pm (excludes weekends and public holidays unless otherwise required)

Flexibility to adjust schedule or extend hours when serving in Site Lead capacity during critical operational periods

Key Differentiators from Junior Receptionist Role

Site Lead backfill responsibility and operational leadership during Site Lead's absence

Greater autonomy in decision-making and issue resolution

Mentoring and guidance responsibilities for Junior Receptionist

Enhanced stakeholder management and client liaison expectations

Participation in operational planning and strategic initiatives

Higher level of accountability for overall site operations and service delivery

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.