An experienced quality consulting professional who has an understanding of quality and performance management framework design and management. Operates both independently and within a team to provide quality work products and consultation to both internal and external stakeholders. Performs varied and complex duties and problem solving/remediation tasks that need independent judgment, in order to help implement a holistic Quality Management System to meet customer needs. Applies Oracle methodology, company procedures, and leading industry best practices.

 

Responsibilities:

Operate independently and within team to provide quality work products and consultation.  Perform varied and complex problem-solving tasks for performance remediation Implement a quality management framework by creating performance management metrics, establishing thresholds Analyze quality metrics and data to identify trends, root causes of issues, and areas for improvement.  Lead performance remediation efforts as needed. Create, document and improve quality and business processes Lead and/or perform process/contract audits and establishing quality assurance controls Provide effective quality consultation across the organization, fostering a culture of quality and ensuring quality is integrated all aspects of the project lifecycle  Provide guidance to junior quality staff as needed and act as team lead on projects as assigned Demonstrate consistency in championing and implementing a holistic Quality Management System with traceable and measurable outcomes Demonstrate expertise in delivering functional and technical solutions on moderately complex customer engagements Effectively engage with stakeholders at different levels of the organization Effectively consult with management to ensure customer needs are prioritized and appropriately adjudicated Keep abreast of industry trends and advancements in quality management to ensure our quality management framework remains relevant