Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Compliance

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Ideal Candidate

The ideal candidate will thrive in a fast-paced, start-up-like setting as the issue management RCM element is going transformation that aligns with the bank’s size, complexity, and risk profile. In this role, you’ll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also help in design and implement a forward-thinking compliance program for the future.

Beyond technical expertise, we’re looking for someone with an entrepreneurial mindset, someone who can "roll up their sleeves", takes the initiative and can anticipate needs before they arise. A comfort level with ambiguity and the ability to excel in a dynamic, evolving landscape are essential as the Compliance team redefines the bank's compliance program and structure.

More importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up.

Central Quality Monitoring Team Summary:

Central Quality Monitoring team is responsible for the execution of risk-based compliance testing to assess the effectiveness of operational procedures and controls related to regulatory compliance within business units of TD Bank and its affiliates.  Testing activities are designed and executed to specifically test and assess controls and regulatory outcomes in relation to compliance with applicable laws, rules, and regulations (e.g., primarily ERCIMP/Issue Management Standards/GRIC Standards).

Job Summary:

The Senior Quality Monitoring Analyst executes testing of Compliance controls/systems for assigned businesses and operational units across the Bank along with providing expertise on Compliance controls/processes. May assume leadership of a part of the engagement and have responsibility for completion of a phase of the engagement.

Duties include:

Conduct and execute Quality Monitoring activities, provide feedback to Risk Owners (RO) & Oversight Functions (OF) on compliance with standards and procedures, and assist with the team with reporting.

Assist Managers with scope sampling for the Quality Monitoring (QM) activities.

Ensure working paper files are documented on time and uploaded to SharePoint and according to established QM documentation standards.

Assist the team with tracking QM activities.

Assist the team in identifying and remediating opportunities identified.

Document Quality Monitoring issues and enhancement opportunities in a manner which clearly articulates underlying risk and urgency of required resolution.

Actively participate in regular bi-weekly meetings, noting minutes and tracking actionable items for each Compliance Unit

Depth & Scope:

Exercises sound and expert professional judgment and discretion in interacting and communicating with staff and senior management of the Bank with respect to regulatory compliance and risk matters.

Independently research, reviews, and maintains expertise in banking regulations and law, banking policies and procedures (e.g. ERCIMP/Issue Management Standards, Enterprise Second Line Monitoring Standards, etc.)

Works independently to learn regulatory/standard requirements tied to RCM pillar / element and business units assigned for review, performs complex analysis/testing of the business line controls/processes, summarizes the results of testing, and analyzes the results to identify areas of improvement to be discussed with the business lines

Assists management in writing findings as applicable to address areas of improvement identified during testing and assists management in presenting these findings to business line staff and senior management

Oversee and/or independently perform assigned work from end to end

Executes more complex and/or non-standard assignments as requested

Education & Experience:

Undergraduate degree or equivalent work experience

5+ years of experience

CPA designation will be an asset

Desired Qualifications:

Prior testing, audit or business operations experience in areas involving regulatory compliance.

Prior experience with execution of testing or audit activities, specifically with regards to findings and issues management.

Detail oriented and well-developed organizational, time management and project management skills.

Strong verbal and written communication skills.

Ability to manage multiple tasks and competing priorities.

Proficiency with Microsoft Office applications.

Customer Accountabilities:

Executes testing engagement work in accordance with established standards to achieve completion within target timelines

Conducts skilled analytical research and analysis as part of the testing engagement and initiatives

Works collaboratively with key Compliance and business line partners throughout the testing engagement

Identifies potential errors following testing standards

Executes validation of findings raised from testing engagements in accordance with established standards

Proactively identifies matters which require additional attention, further escalation, or review

Shareholder Accountabilities:

Prioritizes and manages own workload to deliver quality results and meet assigned timelines

Contributes to the analysis, due diligence, and implementation of initiatives within defined areas of responsibility

Adheres to internal policies, standards and procedures, methodologies, and applicable regulatory requirements to contribute to the review of internal processes and activities and assists in identifying potential opportunities to improve the Compliance Management System

Understands the operations of the business unit/area being tested and to identify potential Compliance risks and apply information to complete a quality, risk-based engagement

Clearly and concisely documents research as required to understand requirements specific to an engagement

Keeps abreast of emerging trends/developments and changes to regulatory framework, internal policies, and standards

Provides analysis on issues and effectively communicates results to Compliance Testing management and assists management in communicating results to the client

Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

Participating fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interest

Provides thought leadership and/or industry knowledge for own area of expertise in your own area and participates in knowledge transfer within the team and business unit

Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques

Participates in personal performance management and development activities, including cross training within own team

Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities

Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences, and leveraging best practices.  May provide coaching to other team members/contractors as appropriate

Leads, motivates, and develops relationships with internal and external business partners/stakeholders to develop productive working relationships

Contributes to a fair, positive and equitable environment that supports a diverse workforce

Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet