JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

This role develops and implements strategic initiatives to enhance service delivery, drive innovation, and ensure consistent standards across Stripe's global real estate portfolio. Working closely with Stripe, you will lead cross-functional programs focused on continuous improvement, technology integration, and best practice implementation while serving as a key strategic leader within JLL's service delivery team.

Your day-to-day tasks will include:

Developing and implementing global service delivery programs and initiatives across Stripe's portfolio

Leading standardization efforts to ensure consistent service quality and operational efficiency worldwide

Designing and overseeing implementation of global technology solutions that enhance workplace experience

Establishing program governance frameworks, performance metrics, and reporting structures

Collaborating with regional teams to adapt global programs to local requirements and cultural contexts

Managing program budgets, schedules, and resources to ensure successful implementation

Leading change management efforts to drive adoption of new programs and processes

Identifying opportunities for service delivery innovation and continuous improvement

Other duties as assigned

Working Environment

Position based at Stripe's Oyster Point headquarters with approximately 30% travel required to other regions for program implementation, stakeholder engagement, and governance meetings.

Desired experience and technical skills

Required:

Bachelor's degree in Business Administration, Project Management, or related field

8+ years of experience in program management, preferably in facilities management or corporate real estate

Proven track record leading complex, multi-region programs or initiatives

Strong leadership skills with ability to influence across organizational boundaries

Experience with program governance and performance measurement frameworks

Excellent communication abilities with experience presenting to executive audiences

Knowledge of change management methodologies and implementation strategies

Strong project management skills with relevant certification preferred (PMP, PRINCE2)

Computer skills including proficiency with Microsoft Office applications

Preferred:

Master's degree in Business Administration, Organizational Development, or related field

Experience in the technology industry or similar fast-paced corporate environments

Background in workplace strategy, experience design, or facilities innovation

Knowledge of facilities management systems and workplace technologies

Experience implementing integrated facilities management programs

Background in process improvement methodologies (Six Sigma, Lean)

G-Suite proficiency

Estimated total compensation for this position:

160,000.00 – 200,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –New York, NY, South San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.