Job Title:

Senior Program Manager - Technical

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Senior Program Manager – Technical

Location: Bellevue, WA - Onsite role (5 days a week)

Job Summary: We are seeking a highly skilled and results-driven Senior Program Manager to lead and manage enterprise programs from inception to completion. The ideal candidate will possess strong technical expertise, exceptional organizational skills, and the ability to drive projects to successful outcomes. This role requires a proactive leader who can take copious notes, create detailed action plans, and hold team members accountable for their deliverables.

Key Responsibilities:

Program Leadership: Lead and manage enterprise programs, ensuring alignment with business objectives and strategic goals.Technical Expertise: Utilize technical knowledge to guide program development, troubleshoot issues, and ensure high-quality deliverables.Project Planning: Develop comprehensive project plans, including timelines, milestones, and resource allocation.Stakeholder Management: Engage with stakeholders to understand requirements, provide updates, and manage expectations.Documentation: Maintain detailed documentation, including meeting notes, action items, and progress reports.Accountability: Hold team members accountable for their deliverables, ensuring timely and quality completion of tasks.Risk Management: Identify potential risks and develop mitigation strategies to ensure program success.Performance Tracking: Monitor program performance, track key metrics, and report on progress to senior leadership.Continuous Improvement: Implement best practices and continuous improvement initiatives to enhance program efficiency and effectiveness.

Qualifications:

Experience: Minimum of 7-10 years of experience in program management, with a focus on enterprise programs.Technical Skills: Strong technical background with experience in software development, IT infrastructure, or related areas.  Telecom experience a bonus.Leadership: Proven ability to lead cross-functional teams and manage complex projects.Communication: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.Organizational Skills: Exceptional organizational skills, with the ability to manage multiple priorities and deadlines.Problem-Solving: Strong analytical and problem-solving abilities.Results-Driven: Demonstrated track record of achieving results and driving projects to successful completion.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary range for this position is $109,749- $164,623, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The deadline to apply for this position is 07/03/2025.

Location:

USA Bellevue 13555 SE 36th Street

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

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