The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The PPEU Senior Program Manager (Business Operations) is responsible for managing complex strategic projects and programs from initiation to successful completion. This role requires strong technical knowledge and awareness of European Banking regulations, extensive experience in program management, excellent leadership skills, and the ability to effectively communicate with stakeholders at all levels.You will lead the Business Operations Team and report to the Chief Operating Officer (COO) of the bank.

You will focus on managing projects that ensure the Bank’s compliance with applicable regulatory frameworks as prescribed by the Commission de Surveillance du Secteur Financier (CSSF), Banque Centrale du Luxembourg (BCL) and the European Central Bank (ECB). You will work closely with PPEU, Global colleagues and leadership to ensure delivery of large-scale strategic and regulatory change initiatives within the Bank. You will also be required to drive operational excellence across the Bank and foster a high-performing culture within the team.

Job Description:

Deliverables and key activities

Delivery of large-scale Regulatory Readiness Project

Take a leadership role in the implementation and execution of the dedicated project established to ensure compliance readiness with evolving regulatory standards.Continuously monitor and analyze changes or updates in applicable regulatory policies, guidelines and frameworks, proactively adjusting bank processes and controls to achieve compliance in a timely manner.Coordinate the preparation, validation, and submission of all core project deliverables, ensuring accuracy, completeness, and adherence to all deadlines.Act as the primary liaison between the bank and key external stakeholders, facilitating effective communication, addressing queries, and supporting the creation of thorough documentation and responsive follow-up.

Program Management

Develop detailed and strategic program plans for all PPEU major projects and initiatives, outlining clear objectives, deliverables, timelines, and resource requirements to guide project execution across the organization.Coordinate multiple workstreams that span across diverse departments and functions, promoting collaboration and alignment to meet program goals and regulatory expectations.Oversee and manage program budgets, allocate resources efficiently, and monitor expenditure to ensure programs are delivered within approved financial parameters.Track progress against established program milestones and deliverables, identifying any deviations promptly and implementing corrective actions to maintain project schedules.Attend and provide regular updates at relevant committees and forums including PPEU's Operations, Compliance and Risk Committee (OCRC).Proactively identify risks and issues that could impact program success, developing risk mitigation strategies and contingency plans to minimize potential disruptions.

Stakeholder Management

Facilitate clear, consistent, and effective communication channels between senior management teams and technical units, ensuring all parties are informed, engaged and aligned.Prepare comprehensive status reports and presentations tailored for senior leadership and other key stakeholders to provide insight into program progress, challenges, and next steps.Work alongside the Global Regulatory Relations (GRR), Government Relations (GR) and Regulatory Compliance teams to cultivate and manage strong working relationships with regulatory authorities, maintaining open lines of dialogue and fostering trust to support smooth regulatory interactions.Engage and collaborate with industry working groups and forums focused on relevant regulatory matters, sharing best practices, gaining insights, and contributing to collective industry knowledge and compliance efforts.

Technical Oversight

Ensure adequate knowledge and awareness of new product launches, expansion strategies and regulatory changes that might impact the bank.Provide oversight for the design, development, and implementation of relevant frameworks within the bank’s systems, ensuring technical solutions meet regulatory requirements and business needs.Drive initiatives aimed at improving processes, relevant governance practices, validation processes, and accuracy enhancements.Coordinate and manage necessary system changes, updates, and testing activities required to maintain and enhance compliance with regulatory requirements, ensuring seamless integration with existing IT infrastructure and minimal operational disruption.

Team Leadership & Management

Build, lead and mentor a high-performing team of professionals, ensuring clear objectives, development plans and performance management.Promote a culture of accountability, continuous improvement and regulatory excellence across the function.Foster collaboration across the Three Lines of Defence function to ensure alignment with business goals.Act as a senior leader in the Operations Team, contributing to broader leadership discussions and cross functional initiatives.

Minimum Qualifications:

12+ years of relevant experience in financial services, consultancy or banking, with at least 3-5 years in Program Management.Previous experience leading large-scale transformation programs in a regulated European Financial Institution subject to complex regulations and reporting requirements.Strong ability to manage cross-functional relationships, influence stakeholders at varying organizational levels, and foster collaboration across technical and business teams.

Technical Skills

Strong understanding of European Banking regulations.Strong analytical and problem-solving abilities.Excellent program management capabilities.Exceptional communication and stakeholder management skills.Ability to interpret regulatory requirements and translate them into operational changes.

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.