Description Amazon Music's Product & Tech (MPT) Program Management team is currently seeking a motivated and talented Senior Program Manager to drive large, complex business planning operations. This role presents a unique opportunity for high impact, visibility and regular interactions with the Amazon Music leadership team. The Senior Program Manager reports to the Senior Manager of Amazon Music's Program Management Office (PMO) and is responsible for leading our workflow optimization and automation work. Responsibilities include establishing tracking mechanisms, developing globally scalable planning cycles, coordinating with technical and product teams globally, and establishing new mechanisms that streamline our planning and communication. You will effectively manage competing priorities and deliverables across a global portfolio of programs. As the ideal candidate, you will bring a proven track record in program management, leading within large global organizations and, domain experience in technical environments. You must possess strong communication skills and an ability to earn trust with a diverse set of stakeholders in a highly complex, fast-moving environment. Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music. Key job responsibilities • Oversee key programs in MPT that impact execution velocity, organizational effectiveness and, focused on process optimization and enhancing cross-org collaboration. • Provide stakeholder consultation and liaise across global MPT on requirement gathering and integration options. • Elevate existing operational programs to increase adoption, impact and consistency. • Define project objectives and develop milestone schedules, project meetings and updates. • Cultivate partnerships with MPT external stakeholders (i.e.: AM BizOps, Finance, PxT, TA, etc.) to design mechanisms that support shared learnings, uncover new opportunities and build action plans that support growth. • Manage the implementation of new programs, develop mechanisms to measure and track success, provide ongoing documentation and communications to educate, influence and iterate. • Oversee planning and scoping activities to achieve important goals within the expected timelines. • Translate data into actionable insights. • Articulate status, key activities, and project risks to key stakeholders. Basic Qualifications - 5+ years of cross functional project delivery experience, or a Bachelor's degree and 3+ years of cross functional project delivery experience - 3+ years of working cross functionally across several teams experience - Experience managing, analyzing and communicating results to senior leadership - Experience owning program strategy and end to end delivery - Experience using data and metrics to determine and drive improvements - Experience implementing repeatable processes and driving automation or standardization - Experience defining and executing program requirements Preferred Qualifications - Experience in delivering design solutions for projects of large scope and complexity - 3+ years of driving process improvements experience - Experience with project-management and tracking software such as Jira and Monday.com - Master's degree, or MBA in operations management, data and analytics, technology management or related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, San Francisco - 114,100.00 - 199,600.00 USD annually