The Global Fleet and Products organization is responsible for managing and supporting the Amazon Last Mile Fleet. This team is looking for a Senior Program Manager, Program Management to ensure world-class vehicle safety and 100% mission capable vehicles and guide strategic, tactical, cross-functional, and technology projects and programs for Amazon last mile delivery stations.

This position will develop and create maintenance and repair programs and program policies to support the Vehicle Rotation, Vehicle Operational Readiness, and general fleet standards and requirements. This position requires experience in project/program management skills. The Senior Program Manager will have experience to apply critical thinking, problem-solving, improve processes, and manage multiple priorities. The individual will need knowledge to work in close partnerships with internal and external stakeholder groups.

Travel is required, up to 25%.

Key job responsibilities
Scope, create, and drive project plans

Communicate to Senior Management on status, risks and process/product changes

Manage full life-cycle of complex cross-functional programs with considerable impact across multiple organizations

Develop the overall program strategy, tactically driving teams in and outside of your organization to deliver

Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics

Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions

Partner with teams across the business you support and beyond to source, allocate, and coordinate resources

Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order

Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)

Identify and mitigate risks before they become roadblocks

Work with program managers, business leaders and executive team to communicate and impact critical business initiatives

Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects

Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers

Create, communicate, and manage budget for projects