Description Central Operations refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run the increasingly complex and growing last mile delivery network. Central Operations is a key strategic initiative with a vision to transform the way AMZL executes route planning, scheduling, on-road management and last mile delivery. We are looking for a Senior Program Manager to join the team and drive improvement in processes and technology used within the operational team. This person will have a strong ability to excel and develop in new teams with a high degree of ambiguity. Key job responsibilities - Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions - Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners - Oversee gaps between teams, processes and systems - Identify and mitigate risks (before they become roadblocks) - Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership - Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our systems - Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals Basic Qualifications - Bachelor's degree - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Knowledge of advanced English at CEFR level B2/C1 - Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving process improvements experience - Business level of Japanese - Excited about working in a diverse group and contributing to an inclusive culture Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.