VetsEZ is seeking a Senior Program Analyst to support a high-impact healthcare modernization initiative with the Department of Veterans Affairs (VA). This role will serve as a subject matter expert (SME) and power user of the Data Collection Workbook Assistive Web Application (DAWA), which is used by VA Medical Centers (VAMCs) during site transition and cutover events. The ideal candidate will provide direct support to site users (“DAWA drivers”), manage user access and orientation, and contribute to process improvement, documentation, and knowledge management for DAWA-related activities.

This position requires U.S. citizenship and the ability to obtain and maintain a Public Trust clearance.

Responsibilities

Serve as a DAWA functional SME, providing real-time guidance to site staff during scheduling and data collection sessions.Enter DAWA site locations, add units, and configure schedulable units during live sessions.Add and manage user access to the DAWA tool, including onboarding new site SMEs and removing past participants.Organize and track site SMEs for DAWA orientation sessions and ensure access readiness for upcoming sites.Support the coverage schedule for the DAWA technical team during data collection events.Attend DAWA internal meetings, training calls, and site coordination sessions.Assist with oversight of DAWA Teams site materials, including updating documents and monitoring the Q&A channel.Review and document information from DAWA session recordings for Scheduling Q&A reference materials.Ensure completion of DAWA checklist items to support site readiness.Use and maintain the DAWA “cheat sheet,” contributing new content and process updates based on lessons learned.Collaborate with program managers, technical leads, and government stakeholders to ensure DAWA activities align with cutover milestones and program objectives.Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

Requirements:

Bachelor’s degree in Information Technology, Business, Healthcare, or a related field.8+ years of experience supporting large-scale federal healthcare IT or program management initiatives.Demonstrated ability to provide end-user support and guidance in real-time session environments.Strong organizational skills with experience coordinating multi-site or multi-team activities.Proficiency with Microsoft Teams, Excel, SharePoint, and other collaboration tools.Excellent written and verbal communication skills, with the ability to support both technical and non-technical users.U.S. citizenship and ability to obtain and maintain a Public Trust clearance.

Additional Qualifications:

Prior experience supporting VA programs or federal healthcare initiatives. Familiarity with DAWA or other migration/cutover validation tools. Experience developing user training content, quick reference guides, or support documentation. Certifications such as PMP, PMI-PBA, or SAFe Scrum Master.

Benefits:

Medical, Dental, and Vision insurance 401(k) with Employer Match PTO and Federal Holidays Corporate-provided Laptop Training and Professional Development Opportunities Fully Remote Role

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Sorry, we are unable to offer sponsorship at this time.