At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.
As a Production Support Engineer, you will play a critical role in ensuring the stability, reliability, and resilience of Schwab’s Order Management System (OMS) in a high-availability environment. You will operate at the center of complex, enterprise-impacting issues—providing technical leadership, restoring service during major incidents, and strengthening platforms so issues occur less frequently over time.
Working closely with engineering, architecture, infrastructure, and business partners, you’ll influence how production systems are supported and improved at scale. This role is ideal for someone who thrives under pressure, brings a systems-thinking mindset, and is motivated by protecting client trust through operational excellence.
What You’ll Do
Lead response and resolution for complex, business-critical production incidents, serving as a senior escalation pointDrive incident command, stakeholder communication, and post-incident analysis with clarity and accountabilityShape reliability strategy, operational priorities, and support standards for mission-critical platformsIdentify systemic risks and partner with engineering teams to drive long-term reliability improvementsDesign and evolve operational models including monitoring, alerting, observability, and automationApply sound judgment to make high-impact decisions in fast-moving, ambiguous situationsMentor and support team members by sharing expertise and promoting strong operational practicesSupport a 24x7 production environment through a rotating on-call schedule What you have Required QualificationsBachelor’s degree in Computer Science or a related field, or equivalent practical experience8+ years of experience supporting production systems in roles such as production support, SRE, reliability engineering, or software operationsAdvanced ability to troubleshoot complex, distributed systems and diagnose issues across application, database, and infrastructure layersDemonstrated skill leading high-severity incident response and restoring service under pressureStrong expertise supporting Java-based platforms and data-intensive systemsExperience operating and tuning Linux-based environmentsAbility to assess risk, prioritize effectively, and make decisions using incomplete informationClear, confident communication skills when engaging both technical and business stakeholdersPreferred QualificationsDeep experience supporting Oracle database platforms in production environmentsHands-on experience improving observability, alerting strategies, and operational automationFamiliarity with formal problem management, root cause analysis, and reliability metricsDemonstrated success influencing cross-functional partners to improve system resilienceExperience mentoring or informally leading other engineers through complex problem-solving Options Apply for this jobApplyShareRefer a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeedWhat’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance Application FAQsSoftware Powered by iCIMS
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