**Become a part of our caring community and help us put health first** The Senior Product Owner - Telephony leverages their expertise in product management and primary care operations to deliver impactful digital solutions. This role encompasses all phases of the product life cycle, from inception to market introduction. Post-launch, the PO monitors product efficacy, utilizing feedback from patients, customers, and business partners to ensure products meet expectations and adjust as needed to achieve desired outcomes. The role influences departmental strategy and makes decisions on complex technical approaches for product components, working independently to determine objectives and approaches to assignments. CenterWell leverages advanced technology to enhance primary care services for seniors. By integrating digital solutions, they provide personalized, comprehensive care that improves patient outcomes and supports the unique needs of the senior population. The Senior Product Owner - Telephony leverages their expertise in product management and primary care operations to deliver impactful digital solutions. This role encompasses all phases of the product life cycle, from inception to market introduction. Post-launch, the PO monitors product efficacy, utilizing feedback from patients, customers, and business partners to ensure products meet expectations and adjust as needed to achieve desired outcomes. The role influences departmental strategy and makes decisions on complex technical approaches for product components, working independently to determine objectives and approaches to assignments. This individual will collaborate closely with front-line team members, as well as middle and senior-level leaders, to deliver technology solutions that enhance their work, and the care provided to patients. A strong technical aptitude, solid understanding of primary care practice operations, and excellent communication skills are essential for success in this role. **Responsibilities: **   + Own the telephony product to impact business strategies, execute the product vision, develop business requirements, and drive product launches. + Ensure task completion, meet deadlines, represent the product in meetings, and maintain documentation. + Provide updates, align with stakeholders and customers, communicate clearly, take accountability, and adapt as needed. + Collaborate with IT and business teams to investigate customer needs, research and propose solutions, engage in cross-functional collaboration, and clarify business objectives. + Act as the voice of the customer to align team tasks with organizational goals and lead external partnerships. + Set goals and KPIs for product launches, define product roadmaps, and communicate updates to senior leaders. + Develop business requirements and user stories, drive product launches with cross-functional teams, and proactively resolve blockers. **Use your skills to make an impact** **Required Qualifications**   + Bachelor’s degree + A minimum of five years’ experience as a product owner or similar role + Prior experience with call center operations and KPIs in a lead capacity + Proficiency with Genesys or similar systems (Avaya, Cisco, etc), telephony protocols (SIP, VoIP), AI-driven voice analytics, and voicebots. + Prior experience developing telephony features to streamline workflows and maximize talk time, with knowledge in call monitoring, compliance, and data retention. + Experience working in Agile environments + Must be self-motivated with strong interpersonal, communication, presentation, and organizational skills, and possess a proven ability to influence and lead cross-functional teams. + Proven track record of successfully launching telephony products and services, managing the full product lifecycle from inception to post-launch monitoring and enhancements. **Preferred Qualifications:** + MBA or related advanced degree + Agile Product Owner certification is often preferred. + Superuser experience with leading EMR vendor + Superuser experience with cloud based telephony solution, including knowledge of FCC, CTIA TCPA, GDPR, and DNC regulations for sales dialing systems + Knowledge of customer engagement technology and CRM integration, including Salesforce. + Extensive experience in customer facing healthcare setting, with a focus on technology solution **Additional Information:** + Remote Role + Remote work position; must be available to work normal business hours in Central or Eastern Standard Time (CST/EST). + Estimated travel 25% annually to PCO markets **Work at Home Statement** To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: + At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. + Satellite, cellular and microwave connection can be used only if approved by leadership. + Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. + Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. + Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $94,900 - $130,500 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 09-12-2025 **About us** About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. ​ **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources