AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We're looking for an experienced Senior Product Manager - Technical to join our AWS Boost team and lead the development of our unified data center operations service. In this role, you'll own the end-to-end product lifecycle for significant technical features that impact thousands of data center technicians and the global AWS infrastructure they maintain.

The ideal candidate combines deep technical knowledge of data center operations with strong business acumen. You should be comfortable diving deep into technical architectures while maintaining a clear focus on improving efficiency, safety, and reliability in our data centers. You'll need to effectively influence across organizations like Data Center Operations (DCO) and Data Center Systems (DCS), build consensus on complex technical decisions, and drive execution through multiple engineering teams.

This role offers the opportunity to:
* Drive strategy and execution for AWS Boost, the platform transforming how we manage data center lifecycle operations
* Work with technologies that power the backbone of AWS infrastructure
* Make decisions that directly impact technician experience and operational efficiency
* Influence the direction of significant technical investments in data center automation
* Build and launch features used by thousands of technicians across our global data center footprint

If you're excited about solving complex technical challenges in data center operations, driving innovation in infrastructure management, and delivering exceptional experiences for our technicians, we want to hear from you.




Key job responsibilities
Product Strategy & Vision

* Define and own product strategy, vision, and roadmap for significant technical products/features
* Drive product discussions with executives and stakeholders regarding vision, goals, and tenets
* Contribute to operational planning and business reviews (OP1/QBR/MBR)
* Make data-driven decisions to influence technical priorities and business strategy

Technical Leadership

* Partner with engineering teams to evaluate technical feasibility and architectural decisions
* Assess impact of emerging technologies on product features and use cases
* Identify and address technical limitations that affect product scale, performance, or innovation
* Collaborate with senior/principal engineers on complex technical decisions

Customer Focus & Execution

* Work backwards from customer needs to define clear product requirements
* Lead market research and usability studies to validate product decisions
* Drive constructive dialogue between business stakeholders and engineering teams
* Make smart trade-offs between time, effort, and features
* Establish and track meaningful metrics to measure product success

Process & Communication

* Create clear product documentation including PRFAQs, specifications, and strategic narratives
* Develop product materials and training content for sales and technical teams
* Establish/simplify processes to ensure product meets customer needs
* Create mechanisms for measuring and reporting product performance



A day in the life
Your morning kicks off with a rush of excitement as you check the AWS Boost dashboard and discover your team's latest workflow update has slashed completion times by 3 minutes across thousands of daily operations—a win worth celebrating with your engineering team during stand-up. The day accelerates as you bounce between feedback sessions with technicians testing your latest feature, whiteboarding integration solutions with the Workforce Discovery team, and diving into a technical architecture discussion where your distributed systems knowledge helps solve a thorny integration challenge that's been stumping even your principal engineers.

By afternoon, you're analyzing usage data that reveals surprising adoption patterns in newer facilities—an insight that immediately reshapes your roadmap priorities—before confidently presenting to senior leadership how your work planning feature will reduce unsellable time by 8% across the global AWS infrastructure. Just as you're wrapping up plans for tomorrow's data center site visit (where you'll get to don safety gear and observe your Parts Removal workflow in action), a Slack message pops up from a technician in Singapore thanking your team for making their work "actually enjoyable for once"—the perfect end to a day where your decisions directly impact how thousands of people maintain the digital infrastructure powering much of the world's internet.


About the team
You will be joining a team that is focused on driving the product requirements and enterprise service delivery mechanisms for all of the customer facing hardware, software and solutions for Amazon LEO.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.