Position Summary

Why join our team?

As a Senior Product Manager in the Samsung UK Services team your primary focus is driving the growth of Samsung Care propoistion, D2C and B2B device care. You will be the centre point for Samsung Care in the UK and will also collaborate with the European and Global service functions, driving partner engagement, product playbook and customer journeys.

The Services team are part of the wider UK Mobile Experience - Product Management and Marketing organisation. We have a growth mindset and continually challenge ourselves to improve the product and performance. Our influence is global, sustained through our achievements and attitude toward being the best in all we do.

We operate in a very hands on, agile and detail orientated environment which is underpinned by data based decision making and high levels of accountability – we love working at pace and addressing challenges as soon as they arise. Our Senior Product Managers are both the engine and the driver of our services, happy to bounce between strategy, operations and delivery.

Role and Responsibilities

Your key responsibilities

Be customer centric

Optimise consumer journeys to maximise Samsung Care+ attach to all mobile products

Focus on optimizing the customer experience of Care+ across key channels (Samsung.com, Samsung Experience Stores, Sales Portal)

Work with the marketing and communications teams to inform all consumer touch points and ensure continuity in the experience throughout the customer life cycle

Identify, test and implement new service opportunities either self initiated or as part of international collaboration on behalf of the UK

Drive momentum of Samsung Care+ through team members and partners

Be the centre of Samsung Care+ knowledge for the business including product roadmap and operational processes

Build strong and fruitful cross-team relationships, including Samsung HQ (Suwon), European office and internal UK teams

Leverage our Insurance partner’s expertise commercially, operationally, regulatory and otherwise and ensure compliance with FCA

Drive and hold to account key sales channels to deliver against shared targets, actively managing and calling out risks and challenges

Data driven decision making

Use data to monitor performance, forecast and adjust course, as well as spot trends and risks as they appear

Use commercial insight to inform decision making on product positioning and offers/campaigns

Report on performance and planning week on week

Maintain and administrate the propositions

Support delivery of Knox Product proposition across the B2B function

Technical implementation and maintenance of new Samsung Care+ and Knox products

Work with cross functional teams to maintain the service (finance, customer service, legal etc)

What does success look like?

Sustain and optimise the current product strategy for Care+

Delivery of core Key Performance Indicators set for 2026 and beyond

Building strong relationships across insurance provider

Skills and Qualifications

What we need for this role

We are particularly interested in those who have worked in customer centric roles for organisations such as FinTech, InsureTech, Mobile-led ecommerce and innovative telecoms environments

Proven Product Management experience of digital first products

Shown experience working on consumer focused applications or products

Demonstrable experience of driving significant results through 3rd parties/partners year on year

Extensive knowledge of using data to underpin decision making

Experience of working in a heavily regulated environment

Experience in executing test, learn and deploy initiatives

Excellent relationship management skills

Resilient under pressure with a challenger mentality

Commercially minded and growth focused

Ability to work independently and productively in an unstructured and ambiguous environment

Able to present to senior audiences in a clear and concise manner

Customer journey mapping

Fundamentals of data manipulation and deriving insights

Forecasting based on sellout and past performance

Product performance analysis

Existing knowledge of the insurance market preferable

Existing knowledge of ecommerce desirable

Benefits of working at Samsung include

Hybrid working - 3 days in the office and 2 days at home per week

Bonus scheme linked to individual, team and company performance

Car allowance

Private medical – family cover

Income protection

Enhanced pension contribution

Three volunteering days each year

Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more

Holiday - 25 days plus bank holidays and an additional day off for your birthday

Access to discounts on a wide range of Samsung products

Access to a discount shopping portal

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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